Affinity Plus Federal Credit Union

The best place to bank! Highly recommend because of customer service and low service fees.
8 years ago (05-03-2017)

Today was my last day dealing with Affinity Plus! High Five! Customer service is G.O.N.E. Was with AP for 15 years and the last 2 years have become horrendous. From obscene lending qualifications to ridiculous services/service fees/or just a lack of service. Today, I had to drive from Richfield to Lakeville to pay off my loan bc AP does not accept any single transaction ACH, nor do they accept mastercard debit; only Visa. Super fun for me! At rush hour. Cause they close at 6pm. And have no convenient locations other than the east metro. When I called the 3, yes 3 times, the people i spoke with had no other options for me other than to drive down and pay or wait until January and febuary to pay the balance. Wow, do you want my money? After driving down, paying off the loan, emptying the rest of checking, i asked "Tawnya" if they could have just changed my payment date to tomorrow. "Yes we could have" Awesome! The 3 times i called trying to figure it out and nobody came up with that, but me, when im closing my account, in person, after 3 calls. Then she proceeded to shrug her shoulders and walk away from the drive through. What a peach! Peace the *bleep* out AP!! Gawd that felt GOOD!!
8 years ago (07-12-2016)

The staff here is always fast and friendly!
8 years ago (29-05-2017)

I love Affinity plus as a whole but I was just in the bank on Wednesday and as I went up to the teller line the only teller there just walked away and there were two just standing in the back talking. I was waiting for about 5 minutes before another customer had walked up to the teller line to get someone to come out and help. Very poor service! I work at a bank myself and expect to have the tellers be prompt and courteous and this was not the case!
9 years ago (06-05-2016)

Credit unions are the way to go. Low fees (if any), lower rates on loans. I get a VERY good rate on a fixed mortgage and a refinance here, and have had checking and savings accounts with them for years.
9 years ago (25-07-2016)