Westcott Florist

STAY FAR AWAY FROM THIS PLACE! I ordered a beautiful bouquet of flowers for my mother for Mother's Day. The manager was a male who took the order and was rude on the phone and rushed me. When she received the flowers, it looked like a completely different bouquet of flowers, and was more leaves than flowers. AND he spelled my mother's name wrong! What I was hoping to be a kind, thoughtful gesture for my mother turned into a disaster. I've never had such an issue before. I called to resolve the issue and spoke with the same manager. He was so rude on the phone, has no customer service whatsoever and refused to even give me a partial refund - saying he "had money in it too"! He said he would send his driver out to replace the flowers but only if he felt something was missing. At that point, the damage had already been done. DONT USE THIS COMPANY, I never will again-lesson learned! Awful customer service and TERRIBLE bouquet! I would rate them a 0 if I could.
8 years ago (12-05-2017)

I will NEVER order from them again. I placed an order to have flowers delivered to my mother. The order was confirmed, and then I received a voicemail hours later saying the order had been cancelled. I tried calling multiple times, but their phone wasn't working. I finally got through and they said we can no longer fit it on the truck for today. Didn't have any empathy. By that point, it was too late to get another vendor to send flowers. Awful experience.
8 years ago (14-02-2017)

I did a phone order on 13AUG16 as I wanted to get a female I was dating some flowers for her BDAY. So I called, never having flowers delivered before, and very friendly and pleasant female answered and helped me get things in order. The female I got the flowers for loved them. I got to see the flowers after and saw that they were assorted wonderfully and with delight precision. Totally recommend 100%. Syracuse's Own C LOU
9 years ago (13-08-2016)

Flowers were delivered in 2 hours! So fast!
8 years ago (11-05-2017)

The picture looks one way and what came looked way less than the picture. Definitely will not use this company again.
9 years ago (18-11-2016)