Wendy's

Literally all we ordered was a large frosty and French fry and the frosty came out completely melted and when we called to ask about it, the lady just said that’s just how the frosty machine is, you can come back and get another one and it might be like that but it might not. I then asked about just getting a refund seeing as how we couldn’t go back, and then she said we need to return with our receipt in order to get the refund. I told her we did not receive our receipt then she proceeds to pull up our order on her end and then tells us we still need to come back in in order to just get a refund…absolutely ridiculousnAnd maybe if your frosty machine isnt working properly let your customers know in advance… thanks

One of the cleaner and friendlier Wendy's i have been too. Typically don't review them unless they are good. This one deserves it!

My husband and I went to Wendy's, in Pocatello, Idaho 929 Yellowstone, a little before 7:00 pm tonight. A manager was pulling a drawer from a cash register and never looked up or even acknowledge we were standing there. We stood there for several minutes and she never even looked our way. We were actually about to walk out when another employee finally came up and took our order. She didn't have much customer service either. I have been in customer service pretty much all of my adult life, from waitress to assistant manager. Believe me when I say there was absolutely no customer service here tonight. A young man behind the counter, getting orders together, had his hair down, hanging in his face and he was chewing on it. There were quite a few open tables and we had to hunt to find the least dirty one to sit at. Every garbage was overflowing. I am not one to look for things to leave a bad review about and I will most assuredly write a good one before I write a bad, but tonight was just not okay. The food was good, but they really need some help in the other department. I doubt that I will be back to that location. Luckily we have one in Chubbuck that I can stop in to when I feel like Wendy's!!

Loved our visit to Wendy’s to get some frosty’s!! Fox is the best worker and deserves a raise! It was very busy and he took our order and had our food out in a timely manner. This location was very clean and all the employees seem to work graciously and kindly.

So just to LET EVERYBODY KNOW There a lady on here by the name of Angela Mollet who decided to lie and make a false statement on a very hard worker Vanessa at Wendy’s in Pocatello . Vanessa never said this is Wendy’s not McDonalds so that’s a lie number 1 there . How dare she make false accusations on a very hard working employee who only takes orders and who doesn’t make the food . Ppl need to be more respectful to the ppl working in the fast food biz . She works very very hard and has never gotten one complaint. The only thing she has gotten was great service complaints from customers even theamagers . Including some customers willing to tip her for how great services she has done . I think Google needs to allow ppl to be able to correct KARENS who lie about ppl they have no clue about !!!