Wake Up Call - Sullivan

every visit I make to this wake up call is a good one. the lined get long, because it is a great place to grab a good coffee, but I still never spend more time in line here than necessary. always happy with my customer service, service, coffee, and the occasional food items I get. even ordered via UberEats and was completely satisfied with the transaction. my favorite wake up call in Spokane!
7 years ago (10-03-2018)

I’ve been going to this coffee shop for months now and at the beginning it was great. However the past few times I’ve went the people are not friendly, and the drinks are terrible. So bad that I’ve had to dump them out multiple times. I went there today to try it again, and I had to dump out my drinks because they were not even drinkable.
7 years ago (10-03-2018)

The lady came out and took my order along with other cars and I ended up with the wrong drink and was charged for it. Had to get to work so I was not able to take it back. Friendly but not confident in the there order taking.
7 years ago (15-03-2018)

Had an issue and sent a message and got absolutely no response! The least that could be done is acknowledging what was done was wrong and make sure it’s addressed so it doesn’t happen again! This message was read the day it was received and we are going on 48 hours with no response! I felt bad at first, but I don’t now! It’s disgusting to hand drinks to one and have them returned and passed along to the next car! How else would they know they received the wrong drink unless they tasted it? I know by chance maybe they could tell by looks but who knows. I sure don’t!
8 years ago (06-11-2017)

This place is an interesting concept as a whole, we loved the different options but the service and quality are lacking. We were on way through to Seattle after a long drive from Wisconsin. Suffice it to say that coffee was a necessity and we wanted more than the average Starbucks experience. As a previous coffee shop manager my advice is to service customers based on arrival; especially drive threw. Managers or shift leads should have breaks pre-planned and adhered to as much as possible so your third barista isn't going on break with a full lobby and cars in both drive threws. I understand delays but we waited almost 10 minutes behind someone and then another 10 before we even ordered. A very polite and apologetic girl took the order for the first drink and then promptly walked away as I started asking for our second beverage. She comes back and asks if we want one or two shots in our 24 ounce drinks. That seems a bit on the cheap side for espresso, how many shots do you put in your 16 oz drinks, a half of one? 16 oz = 1 shot and you add an additional for each size increase. That being said we finally got our drinks. They were sloshed in coffee, I never signed for the purchase or was told my total so I guess Ill find out how much they cost when I check my bank account next. The drinks themselves, both blended: Don't order the double decker if you are expecting something along the lines of Reeses. It was more like a nut roll topped with cocoa powder. Not bad but not what we were expecting based on the description of chocolate and peanut butter. Also, it was overly sweet. It seriously tasted like someone had mixed marshmallows in it. The dirty spiced chai with hemp milk I requested and was told they could make was NOT spiced at all. In fact I don't even think it was chai, at least not like I have ever experienced. Its beyond sweet, it tastes like its straight sugar and I'm highly doubtful it was made with hemp. I'm sure I'll know a few hours into the rest of our drive since I'm lactose intolerant. And yes, I am still drinking it because those two measly shots of espresso are going to get me through the rest of our drive. Three stars for the name, the concept, and the many options. Though experience wise I don't think it's deserved.
7 years ago (23-03-2018)