Uncommon Grounds Coffee & Bagels

One of the worst customer service experiences I've ever had. My boyfriend was excited to bring me here because he was a regular customer at the Burlington location for over 20 years. The employees serving the food counter skipped us and took customers' orders in line behind us. When I pointed it out, there was no effort made to appease us other than throwing our bagels together. The employees clearly had no system set in place for serving food and were bumping into each other behind the counter. I recommend each employee have a designated station to keep things organized and efficient. Also, a more customer service oriented attitude would help. The only reason I'm giving this two stars is because the coffee and food was good. But a successful food/bev establishment relies on more than just that. I left feeling very upset about our experience and honestly never want to come back here.
7 years ago (10-09-2017)

Great place for lunch or just coffee (or tea). Healthy food with emphasis on bagels and salads. Can be a bit crowded 11:30am til 1pm but the line moves fast. Staff are pleasant and very efficient. Excellent for take-out. Finding a seat for eat-in can be challenging during the main lunch rush. Tables on the sidewalk in nice weather. I always see 1 or 2 people relaxing with a book or working on a laptop. Most tables are for 2; back area has larger tables, one seating at least 6. Close to SUNY Albany, tucked into a well-kept strip mall in a residential neighborhood. Adequate parking.
7 years ago (08-09-2017)

I've been coming here since I was a child. They brew their own fresh coffee every day and have some of the best bagels around the Capital Region. The line is worth the wait. The customer service is amazing. Best of all, the aroma of fresh coffee beans in the air is an experience to write home about.
7 years ago (31-08-2017)

Can get quite crowded weekend mornings, but overall I've been pleased with the coffee and the quality of bagels. It always seems kind of dark from the outside, like it might be closed, but it's not. Adorning the walls are paintings or photographs by local artists. Almost everyone in Albany probably has memories of hanging out here at some point.
7 years ago (21-09-2017)

Great food and coffee. Usually busy but good turn around on orders
7 years ago (30-10-2017)