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U.S. Bank ATM - Brainerd

  1. Brainerd
  2. Crow Wing County Finance

Reviews, get directions and information for U.S. Bank ATM - Brainerd

"At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us and enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals – large or small – our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender."
Address: 320 S 6th St, Brainerd, MN 56401, USA
Phone: (800) 872-2657
State: Minnesota
County: Crow Wing County
City: Brainerd
Zip Code: 56401


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Reviews
Worst bank in town employees have no knowledge on banking and act like it's a hassle for them to take my money to pay my mortgage. Takes 20 minutes to do a simple transaction would rate zero if possible I kick myself every month I didn't refinance when interest rates were 2% with another bank.
Kayla was very helpful with assisting me with closing my account, when switching banks. This was a decent bank to work with, while working with them.
The worst bank experience. The chick with the dark long curly hair is the most rude employee I've ever encountered under any circumstances at any store. She wasn't only being rude to me but all the customers, literally yelling at us. All I went in to do is cash a USbank check, which I was told it was a $7 fee to cash their own check. Dark haired women said "well we have to keep the doors open some how" in the most snarky rude tone. She wasn't even the employee helping me.. Other customers where talking of the service when I arrived, I seen what they meant.
The staff here is great! Everyone is so friendly and helpful. No matter how busy it is I always feel like I am getting personalized attention.
Worst service we have ever received at a bank. Line going out the door being told to go through the drive through because it is faster. We had to wait 30 minutes to be told to just call the main online service since they couldn't help. The online service just keeps transferring us back and forth through departments instead of helping us.
SCAM... Money is hard to make and keep. $7.00 to cash a check??? From there own account??? I couldn't charge my employees $7.00 to cash a check... Aren't they already insured. Plus the clerks already know if the money is in the account when you give them a check to cash... SCAM
Terrible hours, I don’t bank here and never will. I need a check authorized and they close at 4:00. The place is full of employees, but no one will answer the door.
Tried calling today several times. Did the appropriate prompts to speak to someone at that location and got disconnected every time. They've always been rude there and at one point I had a teller have me write my acct number which I didn't know so she said it loud enough for everyone to hear that was waiting in line as I wrote it on the deposit slip. I was so angry. Should have talked to management then but just wanted to get out of there. If you can, go to a different location. This one's awful
I would rate zero if possible. I was just trying to deposit a check into a joint account, wife and I still had separate last names because we just got married. The teller became very agitated about it and said she couldn't deposit check, even though we had just done it at another branch with a separate check. I asked why, and she proceeded to behave in an unprofessional manner and used mannerisms comparable to a sassy teenager. I asked her for the check back and left, extremely embarrassing situation. She even said "congrats on getting married" in a very condescending tone as we left. Later I went through the line after a week, and spoke with another teller about the situation, and she apologized profusely, acknowledging that never should've happened, and got the branch managers number. I called the branch Manager, and she used the blanket statement "I'm sorry you felt that way". The excuse being that because of covid, everyone has been more stressed. I am a Healthcare worker at a hospital , I don't think she should should be the one telling me that excuse. Nothing else happened of the situation, and she didn't even say that she would speak with that employee about the matter. She suggested that I go and deposit my checks online if I was too embarrassed to use the drive through because I didn't want to see that employee again. VERY poor customer relations.
The worst US Bank I've been to. 30 minutes in a drive thru lane and no movement. Based on other reviews this has been an on going issue... figure it out.
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