U-Haul Moving & Storage of West Hartford

Had a Scheduled appointment for Saturday at noon. Showed up and they said they were busy (two other people in the store) and that it would take a while. I said I could leave it if need be. They said they would give me a call when it was done or at 5pm if they couldn’t get to it. 6pm no phone call so I called them. You get a call center person. She said she would check, couldn’t tell. She said she saw my appointment and identified me by my last name (which I hadn’t given) said she would call the store. She said someone from the store would be back to me shortly. After 7 no answer. So I called at 7:45am, Call Center employee says “ohh there is no one that can come to the phone, I will sent them a message”. 10:35am third phone call to the store, routed to the call center. Employee says they are all busy but he will send them a message, can’t tell if it’s done. I explain that I need my car back and he says “your options are to leave a message or drive there” 12:45pm I drive there. A man struggles to use the computer trying to find my reservation, I explain it was for Yesterday, he can’t figure that out. I spot my keys on the wall and angrily tell the befuddled employee to give me my car. He stares blank and confused for the longest 45 seconds of my life before giving them to me. My car is right where I left it and has not moved. 24 hours, one closing and one opening and NOONE contacted me. That’s unacceptable
7 years ago (24-09-2017)

Great people and facility. They kept my stuff safe for more than a year and a half. A bit pricey compared to where I'm from, but competitive for wher they are.
7 years ago (10-08-2017)

These idiots never have trucks even when you have reservations. I personally know 4 guys who could not get truck on their move day and they had to get truck from Capitol eve location.
7 years ago (01-10-2017)

I cannot continue to go to an establishment that does not have any consideration for their employees. They recently fired the only person who knew what they were doing, was kind, knowledgeable and extremely friendly Oh and coincidentally the only FEMALE on staff.. I will no longer use this establishment and suggest you all go elsewhere.
8 years ago (25-02-2017)

Service gentleman was great. Long lines and not enough staff
7 years ago (12-07-2017)