U-Haul Moving & Storage of Taylor

***I will start by saying the staff did all they could to help me so this is not a discredit to them.*** I booked a rental online for a car hauler trailer and put in all the info required i.e. vehicle I was towing with, and the vehicle that was going to be on the trailer. When I went to pick up the trailer I was told by the staff that I was not able to use the trailer because the vehicle I was towing was too wide. So, I was not denied from making the reservation on the website by the vehicle information I provided the night before and went in to pick up my trailer the next morning thinking everything was fine. This seems to be a problem with the U haul reservation system. I had to cancel the trip I was planning and find other means of hauling my vehicle because of this issue. This is unacceptable and it needs to be revised so that people are denied a reservation if the vehicle doesn't fit the trailer criteria instead of walking in and finding out at the time of pick up.
7 years ago (13-01-2018)

Easy in and out. Very nice kid let me take trailer even though I had wrong sized hitch. Saved me some money for sure.
7 years ago (11-01-2018)

The facility is nice, but the staff is generally not. Storage here had lots of little hidden charges that they don't publicize: you are required to purchase a lock that they sell and cannot use your own, and also must purchase insurance for your contents. On the plus side, there are always carts available for use, and the facility is clean and well maintained.
7 years ago (10-09-2017)

Couldn't ask for a better group of people to deal with. Vicky put together an all-star group of employees. The customer service is the absolute best I've ever experienced. They even treat my two year old like family. He always asks me to go see Miss Vicky!
7 years ago (13-08-2017)

I had an awful experience at a different UHaul that I was working with the morning of my move, and all I had to do to fix it was call the Taylor UHaul. They were exceedingly helpful, flexible, and genuinely concerned about making my experience much easier. Would recommend.
7 years ago (17-08-2017)