U-Haul Moving & Storage of St Clair Shores

Employee Russell was extremely rude from the moment he sat down to service us. Big mouth and unnecessary comments about him losing his job and caring for his family. Policies that other uhaul stores do not have, such as paying with debit card over phone with an account, they don't allow. Don't waste your time here!
9 years ago (20-01-2018)

Came here to get my 2017 Ford Escape with a towing hitch installed at this tiny place. Owner and staff there are friendly, approachable, and straightforward, no gimmicks. Gave me an excellent quote. Lifetime warranty on hitch, and 2 year warranty on wiring. Couldn't find a cheaper deal elsewhere (Autozone, Checker). Finished my car in reasonable time, and looks great! Thanks so much U-Haul!!
9 years ago (10-09-2017)

My father (84 yrs old) took about 16 boxes back to the store to return after his move. He made multiple trips to bring the boxes in... and set them inside the door. There were two employees sitting behind the desk. When he asked if the boxes needed to be brought to the counter, they said yes... and subsequently neither one got up to offer help carrying the boxes further... nor said leave them there we will take care of it. When my father said he wanted to return the boxes they asked for his receipt. He had discarded it during the move but the boxes stated they could be returned. The employee told my dad that he could only get a store credit, to which he answered "I don't need anything, I'm not moving again." Their reply was "it was standard store policy, just like Kmart"... really? I could find a lot more to buy in Kmart, but I understand policy. My dad then said he would take the boxes back... and AGAIN NOT ONE OF THE EMPLOYEES OFFERED TO HELP HIM RELOAD THE BOXES. SO is this also store/company policy to watch an old man hobble back and forth with his boxes? What a poor statement for a well known brand and a poor representation of customer service. U-Haul hopefully kept their promise and taped my calls... in any event I will be contacting Customer Service and register my complaint. Shame on U-Haul!
9 years ago (18-06-2017)

The only Uhaul near me that accepts debit (bank) cards, especially when I needed a pickup truck.
9 years ago (05-11-2017)

Super easy to do the self check in and return after hours. Make sure you have an up-to-date phone, need to be able to access location services, camera, email and website.
9 years ago (30-06-2017)