U-Haul Moving & Storage of Langley

The manager is a complete nimrod. Her name is Tina. She has no idea what's what. This place is a complete joke fest. Use a different location is the best advice I could possibly give.
7 years ago (12-01-2018)

Garbage !!! they damaged my vehicle doing a trailer hitch installation. The manager stated "don't worry we'll take care of it". Four weeks later after supplying quotes and pictures they refused to repair the damage even though my pre-damage report stated no damage on vehicle. The post- damage report was signed off (I have a copy) by the supervisor stating fresh damage done to rear bumper from install. Secondly, the wiring harness was installed incorrectly as it wouldn’t reach the trailer electrical plug and the wire was resting on the exhaust pipe. The supervisor stated I’d have to purchase an extension cable ??? I wouldn’t recommend dealing with this location, company or manager, GRAP..... E&H Hitch in Langley installed the hitch on our second vehicle with no issues and professional.
7 years ago (06-01-2018)

Called a day ahead to reserve a van in the MORNING and was told I would receive confirmation call of where I need to pick up from in VANCOUVER. Next morning, did not receive a call, so I decided to check for myself. After an hour of being transferred around, turns out it was booked for the EVENING. I managed to get them to reserve another van, but had to travel 50kms(1 hour...$$$) to go get it, only to get there and be told they do not have a van ready for me. At this point, I'm about to loose my $1000 damage deposit, and have nothing to give my new landlord which means I may loose that place. On top of that, it not only inconvenienced me big time, but also inconvenienced both landlords, concierge (reserving an elevator I never got to use), the tenants moving in and the movers for those tenants. However, the guy who was helping me at the desk decided to give me someone else's van, potentially screwing them over(still very thankful for this). I have never had this bad of a service ever and do not plan on ever using U-Haul again. I would rather go with another option like Home Depot. I also recommend keeping your customers happy, especially on moving days when things are extremely stressful with such small windows of time. Maybe some back up vans/trucks should be an option?? Maybe even some type of contract with another rental company? If not, is there any point in having a reservation??
7 years ago (01-10-2017)

It's Uhaul people... Seemed like a family run business which is awesome. Nice hardworking people, organized and prompt service. No complaints here. They are a very busy depot so make sure you are organized as a customer as well!
7 years ago (12-09-2017)

Good customer service, well stocked for supplies, and a nice location. I have done a good bit of business with these folks and have always been satisfied.
7 years ago (01-11-2017)