Tours Yourway

I went to this location on Saturday to buy last-minute Japan Hokuriku Arch Rail Pass and prepared it would be very busy. When I arrived there were three staffs serving customers and a few customers were sitting beside, apparently they were waiting to see the travel agents. I was trying to look for a sign whether to get a number, or stand in line to wait to see the agent but there wasn't. So I was simply standing in front of the counter to wait for the next available agent. When a female agent finished with her customers, she promptly acknowledged a couple who were standing in front of her. When I questioned where is the line, the travel agent said the couple were there before. So, I returned to stand in line and ended up I waited for over half an hour. During my wait, I was watching how the staffs were serving customers; I noticed only Richard H. was serving customers in a timely manner and was actually completing the sales. In addition, he was helping other staff members while serving his own customer. Richard was efficient, knew what the customer was looking for, with good knowledge in the market and was willing to answer customers' questions after office hours. I was able to pick up the JR pass sales order the next day at Richmond branch that was perfect. Otherwise I need to pay the regular price to purchase it upon arriving in Japan. After completing the JR pass transaction, Richard helped us to find 3 air tickets going to Asia. 5* review is for Richard, thank you!

The agent Richard was very helpful in sorting out our trip to Whitehorse swiftly, and we settled our hotel, air tickets and the local tour guide service within a couple of days. The queuing time was a bit long at the agency but it was worth the wait given how quick he could handle our request.

DO NOT GO HERE! Don’t waste your time! I went here to ask for a 3k flight and they didn’t talk to me for 5 minutes, while they didn’t have any customers! They don’t even ask you to wait or where to wait. It seems they only serve Chinese customers. Read other reviews most people have the same experience. Find somewhere else.

Very helpful travel agency! A lot of mixed reviews here but I used silkway as an english speaking white person and had a great experience. They helped me buy a JR rail pass same-day on a weekend. Very friendly staff, just make sure you are prepared to pay in cash!

We were ‘last-minute’ planning for Japan and weren’t in time to get JR passes via snail mail. We frantically looked for a local dealer with passes available and found Silkway. Within one day, we got our passes. They were so accommodating as two of us paid via e-transfer and one via credit card in person and one of us contacted them by phone and another person did the pickup.

Richard has been an amazing agent. He helped us organise the trip to Whitehorse, Yukon to see the Northern Lights! Will definitely go to Silkway again for future trips

Came here inquiring to book last minute flight to Philippines. The lady said Yolanda will help me once she’s done with client. She was busy at the time and so I said I’ll come back later. I phoned later instead and the same lady picked up, said Yolanda will call me in a bit and grabbed my information. I emailed Yolanda my info, waited all day for the call but never heard back or received an email back. Maybe they’re racist and didn’t want to help me cause I wasn’t Chinese? Anyway I booked my $5k flight ticket elsewhere and leaving next week. Do not bother coming here, bad service.

I have been seeing Nat at Silkway for more than 10 years. He gives me the best service. All my friends and family goes to him and are happy with their bookings.

Yolanda is patient and responsible. She helped us on the visa application and answer all the question we had professionally. Love her!

Do not go there. They are nice when they try to sell you the tickets. Afterwards, it’s unbelievably horrible. I’ve talked to the manager Nat Lee. He’s not helpful at all. He would avoid you whenever things don’t go as planned.