Flight Centre Lougheed

Shannon was an absolute rockstar helping my wife and I plan a trip to Disneyland. Having never been before, there was a lot of details to sort through, and she put together an amazing trip quote for us. Couldn't be happier with the customer service. It was awesome to deal with someone who is genuinely excited about your trip and destination, and wants to make sure you get the most out of your experience. She quoted the trip based on who we were and how we liked to travel, and tailored the experience to suit. She asked tons of questions, and shared tons of extremely useful and money saving advice. Couldn't ask for a better experience. Highly recommend!
8 years ago (16-01-2018)

In short, we booked a trip through this location, and due to the agent's folly we lost every voucher and promo that was promised during our visit to this office. I am never using Flight Centre again, as I simply can't trust their word.
9 years ago (04-11-2017)

I go here for every vacation I plan, and always go to Shannon Nagle. I have been going to her for years. She really takes the time to get to know you and what your travel needs are, and makes them happen. I highly recommend her and have, to several friends, who have all been so happy. She is friendly, very knowledgable, and works with you to create your perfect holiday. Love her!! Best service!!
10 years ago (26-09-2016)

I would not recommend this place at all! I called in and informed them that I was coming by and what I needed (I thought giving them a heads-up would be better), I was told to come on by.... Got there and the person whom I had spoken with on the phone passed us over to Callie Chan (I guess she couldn't be bothered with us). Callie showed us two options and while we were trying to figure things out, she decided it was okay for her to make a phone call and take on another customer while we were sitting there at her desk! FYI - this is horrible customer service and this is the reason why I always buy my tickets online! We walked out and found what we needed online, I'm sure she could of found it too, if only she was really willing to help! No wonder travel agencies are pretty much extinct!! Improve your customer service and maybe you guys will have more people at your office!
10 years ago (05-08-2016)

Terribile experience! Empty promises, they just want your money! I went there asking to book a flight with the bassinet for my baby, saying it was really important since I was traveling alone. The operator promised me I didn't need to call 'cause I had the bassinets booked, and then he called me to tell me that I had no bassinet since it is a service you have to pay for. Then he promised me to at least get a seat in the row with more room for legs. I was given the seat number the day before being assured that it was one of those seat, and where that really was?? In the middle of the plane, tight in between other people with no rom for my baby or anything. If it wasn't for a hostess that took pity of me giving me another seat it would have been a hell of a flight. I will NEVER go back to that agency and will tell as many people I can how they treat you. Bad bad experience!!!
10 years ago (07-07-2016)