Tire Pros & Wheel Experts

The service advisers are friendly, courteous, highly knowledgeable and have considerable diagnostic skills. Their customer service is excellent with the customers being treated with true respect. The technical staff produce work of the highest quality. The prices are both competitive and fair. I highly recommend this facility for all types of automotive work.
7 years ago (28-01-2018)

Josh was extremely helpful and knowledgeable. He guided me through the entire process, giving me options and explaining the pros and cons of each option. He informed me of the cost before work began and there were no hidden “gotchas”. I have used tire pros before and will continue to use them for all my auto needs. Their honesty and professionalism is what keeps me coming back.
7 years ago (30-12-2017)

I guess they didn't really do anything ethically wrong, but I'm pretty frustrated about my overall experience. I had a 4 p.m. appointment for an alignment and oil change. I was told that I could only use one of the coupons I had so I told them to just take care of the alignment. My truck sat until about 4:35. At about 4:45 they told me they couldn't do an alignment because a the idler and pitman arm are worn out. I asked them to show me the parts and I understand that there is a little too much slop to align the truck properly. I was told that I still had to pay an inspection fee of $30 - understandable, but a little high. They told me I could get the fee credited back if I had them do the repair, so I asked for a quote. It came back as about $180 in parts and $500 in labor. I paid my inspection fee and left. I called a mechanic I trust back home and he told me Moog (very high quality) parts are available for about $50 each and this repair should take less than 2 hours with proper tools and equipment. He also said the should have checked or recommended considering replacing the idler arm bracket as it is probably worn and would be removed and reinstalled in the process of replacing the idler arm. Although nothing they did was ethnically wrong I wish they would've gotten to my vehicle sooner and charged less for the inspection since it didn't take long and nothing was fixed. I would also have them repair it to get the fee back, but I known I can save more than $30 taking it to a different shop in the area. Update: After reviewing my quote I do see that it was recommended to replace the idler arm bracket, but this was not explained at the shop. I will be calling the number in the reply below and report back.
8 years ago (13-12-2017)

Got my Continental extreme contacts from these guys, WHEW! no worries for me this Winter! They have been outstanding in every category and wear nicely and are really quiet. Definitely will be stopping back for another set! And the technicians are top notch and knowledgeable on all makes and models! They are the only guys I would trust with my bmw. Make the right choice visit the PROS before winter hits to get some good deals on tires and good quality service!
8 years ago (29-11-2017)

The workers are all very nice and knowledgeable the only problems that I came across were the fact that even after you buy new tires from them you still get charged to put them on. I believe it was 80 dollars to put on 4 tires. I could have went to almost any other place and got then put on for free since I bought been there. (Which is what I will do next time). The other issue I had was I waited around for over 2 1/2 hours for 4 tires to be put on with a 2 year old child trying to keep her entertained. Tires should not take that long. They compensated me with a free oil change which I will never use since I use synthetic oil and the dealership gives me free oil changes as well but I guess it's the thought that counts.. all in all if you have extra money to spend that you shouldn't have to this place is awesome. If you want a place that has cheaper tires, and doesn't charge you an installation fee go literally anywhere else.
8 years ago (08-12-2017)