Tim Hortons

Genuinely the worst service I have received in any Tim Horton’s restaurant ever. Ordered a cream cheese bagel and was given a bagel with maybe a teaspoon of cream cheese on one side and none on the other. When I saw this I went in to ask about it, since every other restaurant in this chain has always given me what I perceive to be a normal amount, and was treated extremely rudely by a young south asian lady who told me that was how they do it, and if I wanted it redone she would make it exactly the same. I asked if this was some sort of new policy and she said yes but would not elaborate. I walked away, but came back and then finally was able to speak to an older woman with glasses who was also extremely rude and told me I’d have to pay extra if I want anymore cream cheese, but then finally agreed to make one and gave me a half-ass bagel. The rudest and most passive aggressive staff I’ve ever met in my life beside the young lady with pink hair who took my order. Picture attached is my remade bagel.

It seems to always be a struggle to get my order right. Whether its food or drinks. Have to repeat myself several times. The staff are so short, sont give an opportunity to talk and place order, they cut you off mid sentence and get it all wrong. They don't take a moment to display customer service, cause it seems like they're in a race or something. Robin's is the place i go to now. Excellent service! Coffee is always perfect! And the staff are so nice, polite and courteous! I've never tipped so much at a drive thru for coffee!

Loved this Tim Hortons, Sitting area in it and outside is fabulous!nWith the Wendy's joint venture, even better. I always love tea after Wendy's burger, and it's just dream come true kind of, haha.nWell, Service is fast, and on the side of highway, it is junction type for relaxation it, Loved it!

*Update* There is a McDonalds in the Walmart across the way. So happy the detour I had to make wasn’t far.nnNot sure why a reward coffee on its own can be a small, medium, large, or extra large. A value of around $1.50-$2.50. Yet, if you combo a meal when you have enough points to redeem a free coffee, the cashier only deducts 31 cents. When a coffee is in an order, combo or not, the equivalent value of the single coffee ordered should be deducted, not the combo “price”. Seeing as it takes a value of about $40 spent to get this free coffee. This convenient location right beside my hotel that I’m staying at for the week will never see me again. Might even boycott all Tim Hortons for the foreseeable future. McDonald’s sells the old Tim’s coffee we’ve all come to love. I’ll be sure to make the detour anytime I even think of walking into this chain again.

“I visited this Tim Hortons recently and was treated disrespectfully by an older lady who acted as if she couldn’t understand me, even though I was speaking English clearly. I never face this issue with my colleagues and friends who are native English speakers so this felt unnecessary and unprofessional. Disappointed with the service and nobody should be racially profiled.