Tim Hortons

nnI recently visited Tim Hortons and had a fantastic experience! The coffee was rich and flavorful, just like I expected. I tried their new donut, and it was delicious—sweet, fresh, and perfectly baked!nnThe staff was friendly and efficient, which made the visit even better. The atmosphere was cozy and inviting, perfect for enjoying a cup of coffee or catching up with friends.nnI appreciate their commitment to quality and service. I'll definitely be returning soon for my daily caffeine fix!

I went into this store in the evening. It was quiet. I was surprised that a girl wearing a turban knew all the customers' orders; she had a very beautiful smile. At that time, I ordered steep tea, and she politely said that they were brewing a fresh pot; if I could wait. While waiting, I saw her interaction with customers, and it was awesome. She knew every regular customer's name and their drink. I wish she knew my name. I loved that girl's service.

This place has gone downhill, and when you try to bring it up to this stuff they tell you, you are wrong and to leave their store and try to ban you, which is completely uncalled for has. I'm a customer trying to say. Hey Your restaurant is dirty or Hey. You didn't put enough sugar in the coffee like I asked or Hey You didn't put the cream in the coffee like I asked, or hey, can I get a take out tray... They always argue like they're right and the customers are wrong. Half the time The coffee tastes bitter and gross. Donuts are dry and stale. Washrooms are a gross dining room. Is a mess. Floors have cucumbers and everything on them. It's gross, and the service is crap. Gone are the days of good service from Tim. Hortons, now it's run by a bunch of people that just don't care.

These guys need to learn how to listen to their customers. The new manager that is there never listens and always screws up our orders. She cuts people off instead of listening and always makes us wait like 5 mins at the order box so then she can literally throw things out the window.nToday I ordered the new loaded wrap and all that was in it was scrambled egg and cheese.nSomeone needs to retrain them there

Went through drive through to order, was greeted then met with silence for several minutes, staff was rude in response when we asked if they were still there because they never said they were leaving to check or anything, just silence. Then after 3-5 minutes they came back saying they didn’t have the donut and when we took a second decide on something else the staff said rudely “what do you want me to say.” After this we asked for hot chocolate and the staff member was just being very snippy and demanding which hot chocolate saying “peppermint or white” “we do not have hot chocolate” and we just left confused and frustrated. I’ve worked customer service for years and regardless of how you are feeling you do not act that way towards customers, very poor service!nnWe stop here often because it’s closer but we will go out of our way to go to another location now.