Tim Hortons

On Dec 27th/17 my husband and I went through the drive through and had a very unpleasant experience. We go through this drive through regularly and never have a problem with anyone but this one lady. The other staff are always fun & friendly. The woman in question looks like the woman smiling at the cash when you google this location (Hazeldean Rd @ Esso - now Circle K). I ordered our coffee and hot chocolate and went to pass her our old Tim Horton’s cups to be thrown out because there is no longer a garbage at the drive through. The woman says we don’t take that you need to throw it out over there. I said ok whatever and she went off on me for using the word whatever. I thought I was being kind asking her if she was having a bad day trying to give her the benefit of the doubt with her behaviour and she made a comment about us always being like this. I was shocked and asked her what she was talking about as I had never seen her before. She was wrapped in a scarf or something so I didn’t recognize her. She said something about me using the word whatever for which my husband reacted. He swore at her. For which I later told him he should not have done. I am not well so he went into protective mode. That doesn’t make his conduct right though. She kept saying things to staff and I asked to speak to the manager she said she was the manager that day. So I asked for the store owners name & number but she wouldn’t give it to me. She did give me the general manager name & number eventually. All of this over the word whatever. And honestly I didn’t mean anything by it. It was just ok whatever. After we left we pulled up to the garbage bin to throw out our garbage and I cried. My mom had died recently and this was a very sad Christmas for all of us. We will never return to that Tim Hortons or get our gas there again just to avoid this lady. I am still unsure why this situation escalated so badly over the word whatever. And it wasn’t said like I was mad. It was said in a way that would identify I am very sad. She didn’t help that. RCloutier
8 years ago (28-12-2017)

Ya classic Timmies same stuff nothing better or worse. I only wish there were vegan options!!!
7 years ago (29-12-2017)

Friendly staff. Didn't wait that long for coffee. Attached to a gas station/store
7 years ago (23-03-2018)

Service is quick and my order is always correct, however a few times I've gone now this older woman employee has given me attitude and been rude to me and my wife for absolutely no reason. Everyone else there is very nice and very helpful, only the one woman I always have a problem with. Other than that everything is done quickly and correctly, fastest tim's drive thru I've experienced!
8 years ago (15-08-2017)

Great service Very nice and pleasant staff 20+ years client Love my double double in the morning
8 years ago (11-08-2017)