Tim Hortons

I order with university coupon card which offer 1 breakfast sandwich and 1 small coffee.nI want to order egg mc muffin. They said we are not serving this with coupon. I said OK give me just cheese mc muffin.nWhen I got my receipt it shows egg english muffin and small coffee. Like why are you punching that thing which you are not giving.nDespite that when I receive my order they said sorry we are out of muffin. So they gave me bread and cheese.nThey do not give any option they just handout me without my will. If they don't have it let me know i will use it some other day.nIf they told me before order. I will never waste my coupon over here. Instead use it in Urban market, atleast they tell what they have.

I am thoroughly disgusted with the service here. I waited over 30 minutes for a simple croissant and Iced Capp. When I finally got my drink, it was missing the espresso shot completely.nnThe worst part was the leadership. I dealt with the manager, and she was incredibly rude and dismissive. If the manager treats customers this way, it's no wonder the service is so slow and disorganized. A 30-minute wait for a messed-up order is bad enough, but the nasty attitude from management makes it unforgivable. Needs a complete staff overhaul.

Hit and miss the food and stale food.nnNo honey dip donuts just timbits lolnnReally small selection of donuts for us fattiesnnWent today got therennGuy refused to serve us and said no more customers and they are closed.nnThere are 10 others infront of usnnDefinitely cant make that right or fix the waste of time walkingnnThe grads and other families no issues but first nation’s can’t get servednnDefinitely cant make that rightnnThe other 10 people in line no issue but first nations with 2 month old waiting and get told no more customers.nnTerrible

The attendant didn’t know how to split a payment a between student card and debit and then proceeded to be upset with me when I asked to get refunded for the half of the payment as she couldn’t split up the payment and I had indicated multiple times that I needed to split my payment. Just rude; and I know that they are able to as they have done so before not even weeks prior. If I could rate this tim’s a zero from the numerous times they have been sold out of items not even an hour into the day I would.

Extremely rude manager didn't even listen to my request and made faces when I asked to talk to him.. and the counter attendant even got my order wrong after repeating 3 times and that was not a difficult order, it was literally 1 coffee!!