Tim Hortons

The cashier/front sales representative was not accommodating. We were not asked if we’re ready to order although we are already in-front of the cashier/counter, so after few seconds of awkward silence, we initiated to ask the cashier if are we good to order. The he replied “i am just waiting for you”. We were appalled with his condescending tone. After which, when we’re trying to order the iced caramel toffee, he was rude on clarifying about which kind of caramel toffee are we ordering, since it’s our first time ordering that kind of drink, we didnt know that it can be on iced coffee or iced latte which he didnt explain while we’re struggling about that. He didnt even called our orders when it was made finished/already. No name tag as well. I politely asked his name but he refused and he stated that it’s not necessary. No receipt was issued as well.Time stamp: 5:52pm Friday-September 26, 2025. Location: 442 Scenic Drive S. The food attendant needs to be re-oriented about proper customer service relations.

Been going every night for coffees and or teas Usually after 1 am. We always have great service and my kids pups always get treats. Can’t say how pleasant of drive thru experience I have each and every night!nRaphi and C.J enjoy the timbits!nThank you so much for always making our trip great!nNever have a messed up coffee and always have a fresh tea!

Absolutely appalling service. Cashiers were so rude to everyone coming into Tim's. Some elderly people came to dine in and the waitresses refused to give them a plate, saying they would need to get a bag to eat off of. The next people in line asked for cream in their hot chocolate and the waitress rolled her eyes saying they dont typically so that. Like when did tims service drop so low with all the new hires

Stopped by Tim Hortons for a quick lunch and ordered their chili and an Ice Capp. The chili was hearty and flavorful, with just the right amount of spice to warm me up on a cool day. The Ice Capp was creamy and refreshing, a perfect contrast to the chili. However, the service was a bit chaotic—while the staff was quick, one of the crew accidentally dropped my drink while serving it. They were apologetic and replaced it immediately, which I appreciated, but it did disrupt the experience slightly. Overall, the food hit the spot, and the staff’s effort to make things right didn’t go unnoticed.

This location never has what you ask for. We can go to other locations and get what we ask for which is a sa dwich made into a wrap they can conveniently tell us that they don't make them at that location. Very poor service.