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Reviews, get directions and information for The UPS Store

The UPS Store

About

Shipping, printing, and full business services: scanning, faxing, e-mailing, laminating, tech support.

Story

The UPS Store Burley offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - At East Main And Normal.

Address: 322 E Main St, Burley, ID 83318, USA
Phone: (208) 678-0127
moc.erotsspueht@4283erots
State: Idaho
County: Cassia County
Zip Code: 83318



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Reviews
I recently visited the UPS store in Burley, Idaho, and I can't recommend it enough! The customer service is outstanding—every employee I encountered was friendly, helpful, and genuinely eager to assist. They made the process of returning my packages effortless, which I greatly appreciated.nnThe owner clearly fosters a positive environment, and it shows in the team's commitment to excellent service. My previous visit was equally impressive, reinforcing my confidence in this location. If you're in the area and need shipping or printing services, this UPS store is the place to go!
This store does not offer customer service. The staff is rude, and act annoyed anytime someone walks through their doors. The most surprising aspect is the owner of this location sets the attitude and her employees are quick to follow. I am honestly surprised they have managed to stay in business with the gross lack of customer relations a small town business should be known for. To the owner, shame on you, if you hate working with people find something else to do, you are obviously miserable.
I sent a package to my sister who lost her husband and I was told the package would be packed for me, she received the package yesterday and the gift card was missing, I called the store and they said there is nothing they can do for losing the gift card so don’t let them package your things they will “lose” money or gift cards and won’t do anything about it. The girl who packaged my stuff said she never saw a gift card and I assured it was in the bag before taking it in so be aware of what you send and package things yourself so nothing gets “lost” rude costumer service as well
I walked in to a younger gal working the counter. She was awesome and handled the pressure of a long line pretty well. Then the older gal came in to help, I think she’s the manager and unfortunately I was next in line. She seemed so annoyed and I felt like an inconvenience to her. When I stepped up she immediately asked for my number, it was a business account so I had to get it from my contacts and she said “what? You don’t know your own number” then as soon as I gave it to her. She went through the whole process super fast and almost got the address wrong. I try to avoid that place as much as possible. She is so unprofessional.
We normally have a good experience when shipping boxes/packages, but getting copies was such a frustrating experience. The associate was disgruntled that we wanted double-sided copies and she tried to convince us to only single-sided, claiming their machine always jams with double-sided. When we decided it was simpler to leave and use city library, she then turned into salesperson mode against us going to the library. **it took seconds to finally make the copies vs. time spent listening to her**
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