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The Outside Store

  1. Sudbury
  2. Greater Sudbury Division Store
  3. Sudbury Bicycle Store

Reviews, get directions and information for The Outside Store

Story

Northern Ontario's premier Bike, Ski, and Clothing specialists.
Specialized, Kona, Trek, Opus, Norco, WeThePeople Bikes.
Volkl, Rossignol, Salomon Alpine, Lange, Dalbello, Leki, Swix, Toko, Fischer, Madshus, and Salomon Nordic ski equipment.
Arc'teryx, Mountain Hardwear, Helly Hanson, Outdoor Research, Lole, Smartwool, Royal Robbins, Rossignol, Salomon, Specialized, Aigle, Sugoi, Louis Garneau, Exoffico and FIG clothing. Now offering bicycle rentals.

Address: 2140 Long Lake Rd, Sudbury, ON P3E 5H1, Canada
Phone: (705) 522-1755
ac.oohay@erotsedistuoeht
State: Ontario
County: Greater Sudbury Division
City: Sudbury
Zip Code: P3E 5H1


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 12:00 – 4:30 PM

Update Info

related searches: The outside store sudbury photos, Camping store Sudbury, Sessions Sudbury, Adventure 365, Bike store Sudbury, Shop the outside store, The outdoor store, Adventure 365 sudbury
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Reviews
I have been a customer of this store for almost a decade now and have purchased several bikes over the years as I have upgraded or pursued a different form of biking mountain, hybrid, etc.. You cannot beat the customer service, the level of knowledge and experience that they have to offer. I know that when I take my bike in for regular maintenance that it is in great shape! The staff are always friendly and take the time needed to ensure that you walk away with a product that suits your needs, interests, and level of activity. They also take the time to coach you on techniques if it comes up in conversation. I always walk away with a good experience whenever I swing by.
Great help buying new snowshoes and getting upgraded bindings and boots mounted to my trusted old cross country skiis!
Great staff and bicycle repair guys squeezed me in .. peddles , brakes and chain .. I'm very thankful.
AMAZING!! This is THE bike store in Sudbury!!! Wow!! While cycling across Canada I suffered a rear-wheel crack. Not only did they have a replacement - they came out to Espanola to fix it at our motel!!! THEN - my partner had an issue with her bike and Gabe stayed to work through it only to take the whole bike back to Sudbury - work on it with the team and then drive it back to Espanola to allow we travellers to continue!! I have seldom seen this kind of service and kindness and quality … if you have bike issues - The Outside Store IS the place to go - you will be treated REALLY well. Thank you so much Barry
Bought two kids bikes. Scott was very helpful and nice. The whole staff was great to deal with.
This store has the best customer service hands down. The service shop for my bike always has the best recommendations and choices for my touring bike. The shop is always getting the best gear for cycling and extremely knowledgeable. Plus brands they sell are the best in the market and always available in my size. This is always my only choice for gearing up for all 4 seasons of sports.
Excellent selection with a wide variety of options for many sport needs. The store looks very professional and presented in an aesthetically pleasing fashion. Helpful staff who offer a very friendly service. Highly recommended to anyone looking for outdoor gear.
Summary of below: Avoid this shop. 80% of the time, you might get good service and be without issue. But on the off chance that something goes wrong, you're likely to get screwed, *especially* if the owner suspects you won't be a regular customer. The best insurance policy would be taking your business elsewhere Adventure365, Sessions, etc.. ------------------------------------ I recently purchased a new bike from their online store, and drove to pick it up over the weekend. At that time, the sales associate mentioned that the bike was a return. This did not alarm me, as a reputable shop would ensure that the bike was in new condition before reselling, or adjust the terms of sale accordingly to reflect the bike's condition. Later, at home, when adjusting the seat height, I noticed that nearly all of the black-anodized post that was hidden inside the frame had been deeply gouged with marks from the previous owner adjusting height repeatedly without properly loosening the clamp. This prompted me to look closer at the bike's overall condition, and I found scrapes along the left brake lever, as well as chipped paint on the fork. Disappointed, I emailed the store with these concerns. The next day, I took the bike for a test ride, to find that the bike was out of adjustment and unrideable. The drive train shifted poorly, the chain rubbed the front derailleur in both rings, the disc brakes needed adjustment, etc. Again, disappointed, I followed up with the shop and, since I drove from out of town and wanted to ride my new bike! I brought the *newly purchased* bike into my local shop for a full service, out of pocket. Two days later, when the shop's owner, Don, replied to my emails, he was curt and instructed me to bring the bike to a shop in Toronto for tune-up service. While this was appreciated, I felt it did not address the more significant issue of the bike's damage. I communicated this in a follow up email, which went unanswered. No offer of reimbursement for the bike's service was made. I later called in the hopes that we could discuss the matter cordially. Don was immediately combative, offering an *all or nothing* solution of either keeping the bike and shutting up, or sending it back for a refund. Given the global bike shortage, and the cosmetic nature of the damage, this seemed extreme, and a more appropriate solution might be a refund reflecting the condition of the bike at the time of sale--10 or 15 percent. This was roundly rejected, and the conversation devolved until Don cursed at me for "slandering his shop", and hung up. I can only assume that Don either knew of the damage and thought the bike was appropriate for sale as "new", or believes I've been lying. Great customer service, either way. What I do know, is he'd sooner go through the additional time and expense of shipping the bike back than make it right with an existing customer. I don't know if I've ever had the pleasure of being fleeced, berated, *and* called a liar---so at least it was a novel experience. Take your business to another shop, one that has respect for new customers and strives to provide you with the best possible experience. All that said, the CSR I dealt with was pleasant and helpful as I loaded up the bike and tried on new shoes. It's a shame, really.
Awesome staff, took me in right away to work on my bike.....jack jack was a blessing to meet
Just had my bike repaired at the Outside Store. I originally took it to another bike shop in town and they quoted me $450 - $500. The Outside Store did it for a third of that price. Great service.
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