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Reviews, get directions and information for The Montreal Children's Hospital

The Montreal Children's Hospital

About

Un hôpital d'enseignement pédiatrique de soins tertiaires affilié à l'Université McGill. A tertiary care pediatric teaching Hospital affiliated with McGill University.

Story

Ce qui rend l'HME unique, c'est l'esprit d'authenticité qui l'habite -- un formidable mélange de compassion, d'innovation, de rigueur et de dévouement à l'égard de la collectivité qui a permis à l'établissement de se distinguer depuis ses débuts. Au fil des ans, l'hôpital a bâti sa renommée sur son immense savoir-faire dans plusieurs disciplines, dont la cardiologie et la chirurgie cardiaque, la génétique, la traumatologie, la neurologie et la neurochirurgie, la pédiatrie développementale et la santé mentale.

What makes The Children's unique is the true spirit of the hospital -- a wonderful blend of caring, innovation, uncompromising standards, and dedication to public service that has characterized the institution since its beginning. Over the years, the hospital has become known for its wealth of expertise in various fields, particularly cardiology and cardiac surgery, trauma care, neurology and neurosurgery, developmental pediatrics and mental health.

Mission

Notre responsabilité est de veiller à ce que les enfants du Québec reçoivent les soins dont ils ont besoin quand il le faut, et ce, dans un environnement empreint de compassion. Nous avons pour mission de prodiguer des soins d'avant-garde aux enfants, mais aussi de concevoir et d'adopter des mesures qui contribueront à prévenir maladies et blessures.

It is our responsibility to make sure Quebec children have timely access to treatment in a caring environment. Our goal is not only to provide groundbreaking care but also to develop and recommend measures that will help prevent illness and injury before they happen.

Address: 1001 Boulevard Décarie, Montréal, QC H4A 3J1, Canada
Phone: (514) 412-4400
moc.nerdlihceht@ofni
State: Québec
County: Communauté-Urbaine-de-Montréal
Zip Code: H4A 3J1



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Reviews
I used to love this hospital and always recommend it. It used to be great, I would drive 30 minutes out of my way to go to that hospital rather than the one in my town because that's how good I thought it was. However, over the years the quality of care and service is degrading. I recently went four times for my daughters broken foot (sport injury) and was told the first time it wasn't broken, then got a call two days later saying that it was. The following week at the check-up I'm told that in fact it's not broken and that her cast can come off. Complaining of foot pain, we returned to be told by a now professionally dressed doctor in tight cycling attire that it is in fact broken. Then returning 2 weeks later for a follow-up, I had to point out the break on the x-ray to the student doctor, who didn't see it. When I tell this to the latest doctor who sees us, she proceeds to say that the break is as clear as day and that the x-ray technician even did a great job explaining exactly where the break was so therefore it shouldn't have been missed. More recently I was back at the ER but this time with my son who broke his arm, we are told by the doctor 'hurry up and get the cast on before the technician leaves' so we hurry and we are greeted by one pissed off technician because he has 'one more patient' and can't quite leave yet. He proceeds to put on the cast and three days later the cast is still soft because it was so poorly done. So back to the Montreal Children's hospital we go just to be told by a very unfriendly triage nurse that "yes the cast was done poorly and yes we need to wait all over again to be checked by the doctor and yes RAMQ will be charged for another visit because the cast wasn't done properly the first time," perhaps due to the cast technician's eagerness to go home the other day, I wonder?! We are then told it's roughly a 5 hour wait, and that cast repair is only priority #5 which is the lowest priority and the triage nurse doesn't even bother to tell us that the cast guy's shift ends at 10pm (luckily we already know that information from our previous visit a few days ago), realizing that it's already 8pm that means by the time it's our turn, the cast guy would be done for the day... so we decide to go home... guess it's back again tomorrow for a third visit for the same problem! Sad to see this once great hospital slowly turned into what it has become. Suffice to say, our previous donations have not gone to help train compassionate and competent workers.
8 years ago (30-05-2017)
If it wasn't for the amazing staff and awesome doctors my son would of died. They saved my boy and I am for ever greatful.
7 years ago (25-10-2017)
Took my baby there for the first time; the staff were friendly, helpful, and attentive, and everything was new and up to date! My only issue was that our BRAND NEW children's hospital only has 1 designated nursing area and thats near emerg. You would think they would be better thought out in that area as many people need to bring their babies there; feeding in waiting rooms and corridors is definitely not ideal! Friendly us Technition allowed me to use an empty room to feed my LO as he had been fasting and was quite hungry! Otheriwse no complaints :)
7 years ago (08-09-2017)
Getting worse with time... Definitely not the same service as years ago. Went there with my child for a head injury. They said she wasn't so bad but it shouldn't be long. After waiting 7 hours I spoke to a nurse asking if it was normal to wait this long with a head injury and she said no. She said and I quote "let me see if the doctor FEELS like seeing anyone yet." Feels?! Nice to know when you're a doctor working while at work is optional depending on if you "feel" like it?! Over the next 5 hours the doctor (there was only 1... The other doctor didn't show up for his shift) only saw 1 patient every hour. Finally at shift change things sped up and the new doctor when she saw us appologized for the unacceptable waiting time. We had waited a total of 12 hours! You expect to wait at the hospital but 12 hours is ridiculous and that was just to get into the private room to see the doctor! But what makes it worse is unfriendly staff. Since when did grumpiness become part of their job description?! Parking is a nightmare and if you park under ground the prices are absurd! Unfortunately I've had to use their services more than a few times over the last year and each experience has been worse than the last.
8 years ago (30-05-2017)
Worst hospital ever, when I take my baby there the nurse even don't know how to use the phototherapy medical equipment, and three times of acupuncture when they are trying to injection. What makes me more angry is that after a few hours injection, the baby's whole left hand and half arm is swelling. The nurse is not willing to explain. I think the doctor here is excellent, as for the nurse, no comment.
7 years ago (30-06-2017)
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