The Home Depot

Oh what continual fantastic service. The manager and staff should be commended more often. And absolute pleasure to shop and bounce ideas off of. I explain what I want to do and they fullfil and exceed my expectations EVERY time. They all deserve praise. A model for big box stores. The staff there have got it all together. Again and again I return and get outstanding service. Excellent knowledge and service.
9 years ago (15-08-2017)

Not sure what has changed here, but what a disappointing service experience! Rude, unhelpful staff, misled on return options. Called head office to sort, was assured of a call back from the store manager within hours. That was yesterday; still nothing. Such a shame as product selection continues to be wonderful.
9 years ago (12-10-2017)

We went to the appliance dept and only one person working. So we had to wait for half hour. After we got our appliances ordered and paid, we got to wait for one week for the delivery. On the delivery day, no one showed up nor phone calls from home depot,driver or delivery company. Our scheduled was pushed back because the delay. We called 5 times. Finally they needed another 4 days. Why they could NOT do the same as other stores and why other stores do better than Home Depot? Therefore, no more purchase from home depot anymore. No more headaches. Lessons learned on our expenses. Even one star is overrated. (Without one star, can NOT post the comments.)
9 years ago (18-09-2017)

Terrible quality and even worse customer service. I'd bought a beanbag chair and the seam came apart within weeks. I contacted customer service yo ask about receiving a new cover. First they sent a form letter back that didn't even answer the question. Next I called and the agent on the phone said I could not get a new cover, instead had to pack the chair into a box and send it back for a refund then make a new purchase. After that I received another email in response to my complaint about the first one, stating that I probably could get a new cover if I contacted the manufacturer directly. It's a huge hassle as well as a waste of all the materials in the body of the chair. Home Depot obviously cares nothing for their customers nor the environment. Seriously unimpressed.
9 years ago (19-09-2017)

Decent service at Fredericton branch but the appliance delivery is not great. Was told I would get fridge delivered today and supposed to hear yesterday about what time. Had to call 4 different people to track down my delivery. Come to find out I waited for nothing all am. Now they say they can come tmrw with a request for am delivery. I hope I'm not waiting all day for nothing again!
9 years ago (19-07-2017)