The Brick - Saskatoon

Our sales person (Patricia) was really nice and easy to get along with. The manager (Frank) was quite busy that day, but always had time to come by and answer a couple of tough questions. This sales team is the main reason why we bought our appliances at the Brick. We seen the exact same appliances at other stores for the same prices. Everyone price matches nowadays. But my wife looked at me and said "she's nice, I like her (Patricia). That's what sealed the deal. We will be going back for future purchases
8 years ago (28-01-2018)

The Brick knows how to create sales but not customers. The only reason I made a second purchase was because I had in store credit from a warranty (that I paid extra to get). The sales manager would tell you nothing about the actual construction or quality of the furniture, only if they had sold it before. Any question about warranty, or the Brick stepping up to make things right was met by "well I wish I could but that's, policy, not that I agree with it". Would not lift a finger to create a customer, doesn't agree with the store, only there to make the sale. Then they tried to tell me how great of a deal I was getting. The next day the piece I bought was further on sale and I had to spend time again going in to get things right, then it went on flash sale two weeks later. Then I had to get service work done because the piece had a deformed cushion when I received it. I once had a business law professor say "Warranty does not exist to protect the customer. It exists to keep the customer coming back" I know that all too well now.
8 years ago (20-01-2018)

sales manager is not a straightforward person. prices in store are very high. he tried to convince me that he will give discount while the prices online are the same as the discounted price he gave me.
8 years ago (23-12-2017)

Good selection and pricing. Quality of furniture will depend on how much you are willing to spend. Good extended warranty coverage.
8 years ago (20-11-2017)

DON’T USE THEIR DELIVERY SERVICES!!!THEY ARE VERY RUDE. we ordered a king size bed with delivery, the delivery guys just walked into our place and bedroom with their work boots on with dirt and ice on, left a mess for us to clean up. one of the delivery guy even help himself at the living room and tried to going through the stuff i put on the bannister. very unprofessional and rude.
8 years ago (07-12-2017)