Terry's Your Independent Grocer

By far the worst experience I have had there and I've been shopping there for years.. The store is a total mess, but understandably everything is getting rearranged and update,,, fair enough.....so after looking all over hells half acre for things, and not finding several things that were on my list.. I'd had enough, Go to check out and one Cashier... She is an older woman, I think her name is Mary,,, and just a sweetheart of a lady... with a line up of around 10 people,,,,,,,,,, yes 10,,,,,, and not another cashier open to help her basically forcing most to use self check out............ ggrrrrrrrrrrrrrr ..... This is the second time in a row that shopping there has been unpleasnt... Once more and I go elsewhere.....

A quick stop for groceries with the family at Palmeri's - Your Independent Grocery. We found what we were looking for. Staff were friendly and we were on our way. Produce quality was good. An option if visiting or traveling through the Gateway to the Muskoka Islands. Enjoy!

Staff go out of their way to avoid meeting your eye and saying hello.nThey have taken the convenience of shopping and delivery out of the equation by forgetting items on your list, substituting items with those of a higher price, scanning packages of meat by stacking them and scanning twice instead of individually and therefore you wind up paying for meat that is not as expensive as you have been charged.nBaked goods and bread and other things that expire such as milk are often closely dated to the day you buy them and so become stale extra fast.nMost unhelpful and incompetent staff, make this place a no go.

I would normally give gravenhurst independent 5 stars but the last two times I've gone in there, this one lady that works self checkout has been utterly rude and disrespectful towards me. Today's experience- theres new machines for self checkout, she stood there watching me and just hummed to herself. When I asked if I was doing it right cause now you gotta put the item on the platform and then take it off again to proceed. These are new and im used to the old ones, so when I ask if im doing it right she goes yea the machines been telling you that. Not come over to me and let me know how to work your new machines. I think some staff need a lesson on customer service.

Good selection,had everything I was looking for, clean, kind workers.