Telford's Burial & Cremation Centre

Reviews, get directions and information for Telford's Burial & Cremation Centre

About

Our page is about helping families through their grief, loss, and journey. We will show support to our community and notifications of events of death.

Story

In life, we have a group of people, friends, or family in whom we trust deeply and rely on to support us in times of need. That is exactly what we at Telford's Burial and Cremation Centre do. We are a local funeral centre there to assist a person(s) in their times of loss of a loved one. We focus on the individual circumstances and certainly the personal grief journey of each individual we have contact us. Never can you tell what a person is going through, but we can relate through personal experience and want to help in any way possible. Let us be the support for you in your time of need. Whether it is traditional burial or memorial services, basic cremation with no service required, even celebration of life or assistance programs information, we are here to be a part of your journey and to take the load from your shoulders.

Address: 112 French St, Ladysmith, BC V9G 1A5, Canada

Phone: (250) 245-5553

Website

ac.wahs@ndroflet

State: British Columbia

County: Cowichan Valley

City: Ladysmith

Zip Code: V9G 1A5

Update Info

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Reviews

Would NOT recommend… experience felt "cold" and left a "shady" feeling with us.  I typically write positive reviews (you can check my account) but feel I need to share this not so great review, after several days of "cooling off" because I feel it may be valuable to others.

Our family lost my mom earlier this month and prior to her death she had chosen Telford's as the cremation centre for her remains.  My senior father & I worked with Eleanor to make arrangements.  I feel she provided reasonably good service initially on the phone, but after meeting her in person we felt her demeanour was cold and based on the following... she is not adequately trained to service customers... or she is working to generate payments that are not via credit card to potentially save her or the business the 2-4% credit card fees they may be being charged on large $ transactions. 

After confirming services we wanted, we went to process payment on my father's credit card.  It was declined on a couple attempts & then mine was also declined.  Both he and I felt strongly our cards should have processed the payments, but they did not.   Eleanor kindly said not to worry and we could take care of payment when we returned to pick up my mom's remains.

Upon returning my dad brought he thousands of dollars in cash because he was distraught about the declined credit card.  I had called my credit card company and they confirmed their should NOT have been any issue with payment.  Before letting my dad pay with cash I asked if we could try his credit card again which was decline two more times.  I then asked if we could call the credit card company to determine why this was happening.  The agent notified us there should NOT be any issue and that the payment request was not coming through to them what so ever?!  

Then a gentleman came out of the back and offered his help to process the card manually which worked immediately.  Eleanor sort of "slunk" away and swiftly helped us complete our transaction with her.  

Again… sorry for providing such a poor review… but this really left a bad feeling with us at a very difficult and poignant time in our lives.

 7 years ago (19-07-2017)

This place was incredible when we had a viewing for the passing of my dear friend. They were compassionate and very supportive. Couldn't have asked for a better experience on such a hard time . Many thanks

 7 years ago (22-10-2017)

Cant say enough about how helpful and professional the staff was. This was the most difficult time for myself. Was made to feel as though I was part of their family. I would not hesitate and would highly recommend Telford's to help when you need it most. Thank-you so very much!

 7 years ago (22-10-2017)

I used Telford's funeral home to bury my mother in 2010. The staff was compassionate, friendly, and went the extra mile. During a difficult time for my family and I this made a big difference in our overall experience. I would recommend Telford's to anyone needing to make funeral arrangements. 

 15 years ago (08-07-2010)

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