TD Insurance Home & Auto

I am extremely disappointed with the service I have received throughout my vehicle claim process, and will be changing insurance companies as soon as possible.nnI have spent years with a perfectly clean driving record and a really good insurance rate through TD. I have recommended TD to everyone I knew. A few weeks ago, I was in a multi-vehicle accident not my fault where my vehicle was hit and written off. When I contacted TD to file my claim, I was promised a rental vehicle and resolution within a few days. Almost four weeks later, I am still waiting on resolution.nnThey are currently trying to suggest that I have a “stain” on my front passenger seat worth $130.00 being deducted from my offer. The stain was conveniently “not pictured” during the appraisal and I have sent photos to support my side but they have been denied by TD.nnI have had to move forward with purchasing a new vehicle out-of-pocket as I require one to get me to/from work and am still waiting on reimbursement from TD.nnI will be changing insurance companies as soon as possible.

Customer service has gone from helpful to non-existent. I have a straightforward question on how solar panels will affect my home owner's policy. Impossible to get an answer, human, bot or otherwise. Gave up after 45 minutes. TD seems to be competing with Air Canada to be the most hated company in the country.

My premium went from $1,753 in 2022 to $3,269 in 2024 for the same home, with no claims. I didn’t ask to add or change any coverage. When you call them to challenge their price increase, they keep upselling extra coverage. It's insane.nnTD home insurance simply increases as they wish, claiming that inflation, climate change, wildfires, storms, floods—well, everything except alien invasion—are responsible for the increase in the premium.nnI went to SquareOne. We’ll see.

Leaving a 5 star review for Ishant, I spoke to him this evening about making changes to my TD policies and he provided top notch customer service. He was very patient in taking the time to explain different scenarios and offers, as well as being very friendly and polite throughout the call.nnDealing with insurance companies can be stressful and frustrating but Ishant made my experience this evening as easy and straight forward as it could be. Hoping he gets some recognition for his quality of service.

TD Insurance USED TO BE a wonderful company to deal with. We as a family have been with them for years however we are going to have to move on. They have awful customer service, no compassion, and a DO NOT CARE STAFF. They have absolutely no problem withdrawing your money out of your account however when you make a claim they ignore you. Leave you homeless after a flood and tell you that you have the proper insurance but after that your ghosted.. So my advice to everyone if your looking for insurance do not go with this company unless you live in a perfect world and just want to give them their money and no service when needed.