TD Insurance Home & Auto

I am extremely disappointed with the service I have received throughout my vehicle claim process, and will be changing insurance companies as soon as possible.nnI have spent years with a perfectly clean driving record and a really good insurance rate through TD. I have recommended TD to everyone I knew. A few weeks ago, I was in a multi-vehicle accident not my fault where my vehicle was hit and written off. When I contacted TD to file my claim, I was promised a rental vehicle and resolution within a few days. Almost four weeks later, I am still waiting on resolution.nnThey are currently trying to suggest that I have a “stain” on my front passenger seat worth $130.00 being deducted from my offer. The stain was conveniently “not pictured” during the appraisal and I have sent photos to support my side but they have been denied by TD.nnI have had to move forward with purchasing a new vehicle out-of-pocket as I require one to get me to/from work and am still waiting on reimbursement from TD.nnI will be changing insurance companies as soon as possible.

I found a way better deal for my automobile insurance and called TD to cancel and they're charging me $64.00 charge to cancel my insurance and also charging me for my next month of insurance even though I won't have coverage. $300.00 charge to a customer you've had for over 10 years for automobile and house insurance and atleast 16 years for banking. Treat your customers better who support your business for years. Just because of the last phone I had I spent 3 hours on the phone to get nowhere and have to call again twice to get the same thing the guy on the phone was supposed to have done. Now this? LOL you are a pathetic company and WE WILL NEVER SUPPORT YOU AGAIN :

Customer service has gone from helpful to non-existent. I have a straightforward question on how solar panels will affect my home owner's policy. Impossible to get an answer, human, bot or otherwise. Gave up after 45 minutes. TD seems to be competing with Air Canada to be the most hated company in the country.

I purchased a new used 2022 vehicle, and they took the opportunity to double my annual premium from 870 per year to 1608 per year. My vehicle was a subaru cross trek and is now a large, white Acura SUV. Highway robbery every time you get a new car, or move... even if you're moving to the suburbs, away from the City and your commute gets shorter.

Terrible insurance company. They were supposed to reinstate my insurance but never did. Have been 2 months without home insurance and they never even considered to call when there was a post office strike. They lack common sense and put me at risk.