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Reviews, get directions and information for Archway Insurance - Halifax

Archway Insurance - Halifax

About

Our employees are professionally trained with extensive knowledge in the areas of personal , business , group and life insurance.

Story

Archway Insurance – Halifax provides first class personal and commercial insurance from a new, easy to access location in Bayer’s Lake, Halifax. The largest of our locations, Halifax boasts a well-rounded team of personal and commercial insurance experts with decades of specialized insurance experience. Our hearts are also big, with the office and employees supporting many great causes including the annual Christmas Tree Lighting in Parade Square, sponsoring a kennel at the local SPCA, and supporting the seniors at Northwood over the holidays.

In 2007, Archway established its first city location through the purchase of Baldwin Insurance in Halifax, NS. From humble beginnings, Archway continued acquiring city brokers with the purchase of Prime Insurance in 2011, SNC Insurance in 2013 and Basin Insurance and MacLaren Hebb Insurance in 2014. Located in relatively close proximity to each other, Archway established its largest office and new combined Halifax location in the fall of 2015, conveniently located Bayer’s Lake.



"At BrokerLink, we work with quality providers to find you the most appropriate car insurance, home insurance and business insurance. Talk with one of our local insurance brokers today to start saving."
Address: 137 Chain Lake Dr #103, Halifax, NS B3S 1B3, Canada
Phone: (902) 477-2511
ac.ecnarusniyawhcra@xafilah
State: Nova Scotia
County: Halifax Regional Municipality
City: Halifax
Zip Code: B3S 1B3


Opening Hours

Monday: 8:30 AM – 4:30 PM
Tuesday: 8:30 AM – 4:30 PM
Wednesday: 8:30 AM – 4:30 PM
Thursday: 8:30 AM – 4:30 PM
Friday: 8:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed


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Reviews
This was the first time I saw an agent this rude and unprofessional! If you are tired or don't like to answer people's questions, simply get a day off. I'm pretty sure it helps. Update: BrokerLink replied under this review that someone from their team will get in touch to check the issue. No surprise that no one contacted me and they deleted their reply! Hey BrokerLink, for how long do you keep the recorded phone calls?
Called to get a quote went through the automated system then got someone who said they would transfer me to someone who could do that. Ended up being transfered to someone in billing who then said they would transfer me to the right person. Waited 4 minutes on hold with no hold music. 10 minutes from when I called and not even sure I am heading to the right person to get a quote. I will just go elsewhere to get a quote.
I have never dealt with Archway Insurance myself. My husband did in the past so I didn't know how prompt and friendly their staff was until I spoke to Stacie last week. She was amazing! She was very helpful. She listened patiently and addressed all my concerns and issues. She sounded friendly on the phone and her follow up emails were quick and precise. She saved us a lot of money too. I'm so glad we have a long-term relationship with this broker and we have Stacie who looks after our home and car insurances.
I have been with Archway previously Basin since the late 1990's. Always had great service until this year when my broker left Heather. I had concerns about my coverage and was ignored for several months. When I recontacted pointing out they hadn't responded I was treated like an idiot. When I pointed out I had been there a long time but perhaps i should leave, I was sent a cancellation form. I refused to cancel, because I like intact, I just wanted my coverage reviewed. In September I received my new policy, with the cost raised $40 per month and a REMINDER to cancel my policy. I guess they are doing so well they can just toss away business. I especially love how it was all done by email, heaven forbid a millennial answer the phone. The Hicks Family.
I have been a customer of Archway Insurance for many years. I have always gotten excellent service, especially from my agent Laurenda Dewolfe. She is always available to answer any questions, and very empathetic to my needs. She definitely goes above and beyond. I would totally recommend Archway Insurance. Thanks Kim Josey
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