TD Canada Trust

Awesome staff who really go the extra mile to help. Drive thru is great in the winter with kids in the van.
7 years ago (03-10-2017)

Staff is truly there for customers. I left a message and they called me back promptly with all the answers l needed.
7 years ago (12-08-2017)

The key is to go in Mon-Fri between the hours of 8 and 4. If I only went in during those hours this would be a 4 star review. All other times the branch is populated by the "B" team. Transactions that are seamless during the day become mind-numbing exercises in frustration after 4 PM. Time to switch banks.
8 years ago (22-11-2016)

Excellent staff.
7 years ago (07-03-2018)

The level of unprofessionalism and incompetence at this branch is uncanny. They constantly give false information, and then deny it after the fact when they are questioned. After our 5 year mortgage was getting ready to expire, we decided to sell our home. We set up a meeting with one of their mortgage 'specialists', and I use the term specialist extremely lightly. We didn't want to sign another long term mortgage, so they recommended that we sign up for a 6 month convertible mortgage at 3.14%, which would give us time to sell our home. They assured us throughout the meeting that there would be no penalty to cancel the mortgage when we sold the house. Literally the day after we signed the papers for the new 6 month mortgage, they did a 180, and said that they gave us the wrong information and that if we cancel the mortgage there is a 3 month interest penalty, plus $260 discharge fee and $50-100 in legal fees. I was floored. They said that they since they made a mistake, we could sign a 1 year open mortgage at 6.3% interest. I couldn't believe the level of incompetence that I was dealing with. Now, the 'specialist' who gave us all the wrong information is not answering his phone or returning our calls. What a bunch of criminals. I can't stress it enough...please avoid this bank at all costs. It is not worth the headache.
9 years ago (12-04-2016)