TD Canada Trust

Absolutely unbelievable experience. Supposed to go home and see my family and need to apply for a passport but can't do so without a working card. I lost my card along with my ID, came in to get a new card with my birth certificate and SIN number (all that I have) that a TD employee had told me HERSELF over the phone earlier that I would be able to use those as acceptable pieces of ID. After coldly questioning me, and telling me that they don't accept SIN number anymore(?) they grudgingly agreed to give me a new card. Upon verifying my pin, which I haven't changed literally ever, they told me it "doesn't match up, there's nothing we can do". When I asked what this other apparent magical PIN number is, they said "it doesn't show". How does that work?? Did a magically PIN fairy put a new one in????? I was clearly incredibly upset and stressed and desperate for something to work out, or that they could make a small exception for a regular customer and instead I was met with no sort of compromise. Despite telling them my situation both the teller and manager were rude and not phased. Thank you for not bothering to help out a very distressed customer over a mistake that is not my fault. Would love to know where this other imaginary PIN number that I somehow created in my other life came from. Bravo.
7 years ago (06-12-2017)

Usually staff are quick and efficient, and always friendly. Making many bank trips easier.
8 years ago (17-04-2017)

TD took my money without me knowing then bank manager trys to tell me that my gym took the money. The bank manager could have help me in a different way but she totally had the wrong approach. 🖕🖕
8 years ago (23-10-2016)

The manager here is not helpful and very dismissive. They just want you in and out without actually trying to assist you. I would give zero stars if that was actually possible.
8 years ago (07-09-2016)

Awesome service here, super friendly, always making recommendations for my accounts and they are always fast.
8 years ago (10-08-2016)