RBC Royal Bank

The staff have been good but just recently I showed up with a few minutes to spare but they had already locked the doors. I showed them the time and they did not seem to care. It was important that I get to the bank. If you say you're open till 6 on Friday then stick to it! In fact 6:05 is best for customer service.
7 years ago (03-01-2018)

We went here to open a bank account and were asked whether we were interested in a financing option. We said no, and explained why it definitely wasn't an option for us. We then received a phone call the next day from someone who wanted to discuss this financing option with us. They said the representative at the bank had passed on our details to be contacted about this. Pretty awful considering we explicitly discussed why it wasn't an option for us. We're never coming back here; now we go to the King St Waterloo branch, where staff have always been very friendly, helpful, and trustworthy.
8 years ago (05-12-2017)

Tellers aren't friendly and service is horribly slow.
7 years ago (21-03-2018)

Wonder full customer service. It is usually really busy but worth the wait if you.
8 years ago (30-06-2017)

I'd give 0 star if it's an option. The advisor only cares about getting your money, do not respond to further questions after getting your money, and I found out almost a year later in the small font of my contract that they have been over charging me for a year. Tried to resolve the issue, called 800, they told me to contact this branch manager, and this branch told me to submit a complain online. How funny!
8 years ago (10-03-2017)