TD Canada Trust

You will always wait a long time at this branch and when you finally get to the front, get sent to another line. It's lovely that the tellers like to chat with clients and each other, but very frustrating when waiting 10 mins in your second line because two tellers are chatting about how they slept in. Lastly, don't do wire transfers at this branch. They are not trained to do it, take a really long time and invariably make mistakes that result in extra visits back to the branch and money in wiring fees.
9 years ago (06-12-2016)

We went to the bank today to exchange money from American to Canadian. They told me because I have a US account they cannot help me. It's funny we got money from another TD bank the other day. Went to another bank today and no problems.
9 years ago (08-09-2016)

Uncooperative. Unreachable. I recently moved to the area. I've been a customer for many years with TD/TD Waterhouse. I rarely visit branches but had to the other day. I needed some help and had a simple request. I needed a statement printed out with my new address. I was told that could not be done at the front desk. I asked for someone who could help - I was told ñobody could. It couldn't be done. I left and decided to call the manager not believing a statement could not be printed. As indicated by others - nobody answers the phone. I left a message to speak to the manage and my coordinates. The voice server indicated I would be called back in an hour. That was five days ago. My experience is that this branch offers terrible service and can be very uncooperatve. I will happily drive another 5 minutes to avoid them.
9 years ago (18-09-2016)

This is my 'go to' branch always - great staff, always very very helpful. I never have to wait in line long ( I am business customer as well as personal banking)
9 years ago (17-12-2016)

Try calling and see if they will answer, or even call you back for after you've left a message. Its a struggle every time.
9 years ago (14-11-2016)