Summa Health System – Akron Campus

I had my daughter here. I has major surgery here & I was treated fantastic. It's a hospital. Loud patients and the hustle & bustle is what a hospital is. We are there to be helped - yeah food might not be what it is outside but it is a hospital. Everyone does their best & patients come first. Thank you for taking care of me and allowing me to repay the kindness.
7 years ago (23-11-2017)

I ended up in their ER twice in a 24 hour period from extreme kidney stone and lithotripsy pain. Both times I was sent home and told to just deal with the pain even though my pain was at a 10 on their scale. The second time I was in the ER I was taken via ambulance because I couldn't stand or walk the pain was so severe. I felt like my kidney and bladder were burning inside me. The ER staff didn't give me the time of day or listen to me and what I was feeling. They just said it was a side effect of the stone and lithotripsy and I had to just take some ibuprofen and deal with it. I even said I was considered it was something with my ovary or maybe I had an infection but no other options were considered, no tests were run, and I saw a doctor for all of 2 minutes. Using City Hospital has been a horrible nightmare and I will not be back. And what's frustrating too, I had lithotripsy to remove a stone because of the pain it was causing. After all this, the urologist said he broke the stone up but can't get it out and I will probably have to go through all this again in a few years. So I started with one big stone and now have 3 smaller stones. So much for first do no harm! I in a worse situation than when I started. Not to mention, taking ibuprofen round the clock for pain is going to destroy my stomach-that can't be good advice. While under for surgery my bottom lip was cut open and I haven't received any explanation for it. So on top of the severe kidney and bladder pain, the pain urinating, and the peeing blood, I also have a swollen lip that makes it very painful to try eat. I left what should have been a simple procedure in more pain and discomfort than I should have. I'm sure though Summa will be on top of sending my bills for their horrible service and bedside manner. Can't wait to see how much my bill is for my second ER visit where they literally did nothing for me other than tell me to suck it up in reference to my pain. Don't go here. I wish I hadn't.
7 years ago (08-02-2018)

ICU staff was absolutely amazing, and treated my family and the patient great. However very disappointed with the Residents. Not all were bad but a couple of the males had no bedside manner and weren’t competent enough to know basic skills that should be done when touching the patient. As far as I’m concerned they should NOT be in rooms without their senior or DR. In the room with them. Patient should have more of a say if they want the resident participating in their care in my opinion. Update: I lost my grandma today because the icu thought she would be doing fine. after being re-admitted 4 times she has finally been finished off by them. Although I know the staff in the icu did everything for her during her stay, this “learning hospital” sure did run all their experiments on her. I don’t blame anyone... but the goal as a hospital should be to limit re-admissions, however when you send them off as fast as you can before they’re ready... you set yourself up for that. Not that anyone cares but my grandma should be with me right now and she’s not... she was re-admitted.
7 years ago (25-11-2017)

I have never been to a hospital so unorganized in my life. On three different occasions with three different departments we were given the wrong time for an appointment. The paperwork we received states a time and once we arrive we are told different. Even one of the departments said that the hospital is having scheduling issues. So why should I continue our care here?
7 years ago (27-12-2017)

Such beautiful people and spirits in the OuOpatient surgery section. All so sweet caring attentive professional and on point. Dr. Wiener and Collaknee (I know I'm butchering his name sorry) were so good to me. The staff was great. I loved them all. Even ones who were working with with other patients all smiled said hello. They kept me comfortable since I walked in. In the operating room they did the same. Anesthetics group so sweet. Amazing women kept reassuring they weren't leaving my side. Walked me through everything. It was my first surgery. Id prefer anyone. Great people staff great care great everything.
7 years ago (21-11-2017)