Summa Health Medina Medical Center

No need to worry about me anymore I will be switching absolutely everything over to Cleveland Clinic I am so unbelievably unsatisfied and upset with every single service I got from Summa health. I will make note that your guyses walking appointment for getting simple test done was very easy and simple and the workers were happy to help. But all the way on the top floor every single doctor as well as every single receptionist was terrible. Not only were they too lazy to type in my insurance card that I had on my phone and it is an official document with the front and the back but when I came in before somebody was an hour late and it was no problem from them to be taken but when I was 15 minutes late because I was downstairs trying to get ahead of things and get my blood results taken because I knew they would be less people there that early because I have to go to work and could not wait and your doctor's office for hours like I had to. Not only were the receptionist not happy to help and seemed annoyed and bothered by my question asking but my doctor was absolutely terrible I literally was crying and shaking because I'm sick and I have things going on and I don't know what's happening I ended up with a full body rash gosh at this point maybe I should be talking about a lawsuit I will make sure that this message is shared and everybody sees it because oh my gosh what a terrible horrible five six visits I had on top of having to come back again for blood test that you guys on the top floor never put in why probably cuz you guys are too lazy and I was told even by the people downstairs who who were looking for the doctor order for my blood tests which were never there as I stated before they said that upstairs has been terrible and that they have been seeing this a lot so I will make sure everybody knows not only that but I have been prescribed a medication that you're telling me no to I've been prescribed this years ago and I get it every once in awhile as needed for my back pain I do not like to take it a lot but things have been very bad and I have been working as I am a hairstylist and a cleaner that is a lot on my back and my body and I know for a fact you were listening and my doctor did not care at all what a horrible horrible experience!!

My doctor ordered an x ray and advised me to have it done in the same bldg. as her office. I went to the department 2 times DURING posted business hours of 6:30 - 4:00, both times I was told that imaging was closed...the times I arrived at were 3:53 and 3:27, both times I was told I couldn't have the x ray done. I had to leave work early both times to get this x ray. The final time I went to the department for my x ray at 6:35am and I was told I was the first patient to be done. I waited until 7:25 am for my x ray and the tech told me she doesn't arrive until 7:00 am and she had to turn on the machine. Now, 4 days later, I still don't have the results, and the office tells me that radiology is behind. I have worked in medical imaging for nearly 29 years and I find this incredibly unprofessional for a medical imaging department. I saw my doctor on Aug 6th and it is now 08/18 and I still have no results. I will not have any testing done at this facility again and it is a shame because it is so close and convenient if it were functioning properly.

I absolutely love my primary care doctor. Unfortunately through a series of events I'm fed up with the healthcare system. In February I went in for a mammogram. They needed extra imaging so I made that appointment. I waited almost 3 months for them to have an appointment available. The morning of my appointment within 2 hours they called and cancelled. Said their tech didn't come in. Okay, fine. Let's reschedule. 3 months they said I'd have to wait again. Um...no. that's not how that should work. I did not reschedule. After a few days of my bf asking me to reschedule, I did and that appointment is coming up soon. I'm waiting for them to cancel again.nnOn an unrelated note, I injured myself at work. I went to the er. They told me to follow up with my primary care doctor. Fine. I tried to make an appointment with her. She's booked til January. Okay, I'll see another doctor in her office because I have no other choice. Made the appointment. They called me yesterday and said they may have to send me to a different office because they don't do workers comp. I called them back because that was left on a voicemail 3 times yesterday. I finally got a hold of someone, explained the situation, she put me on hold, talked to someone else and then came back and told me that if I'm sure I'm not going for workers comp I could keep the appointment. Fast forward to 7:45 this morning and I get a call from them again. You can't come in. We don't do that here. Get on the same page and stop screwing with your patients health and emotions. Shame on you Summa

I have been coming to Medina Primary Care for years. I was informed my primary doctor was retiring in April 2025 and I was assigned a new physician and scheduled a routine check up before I left the office for Sept 2025. Arrived this morning at 7:30 am to NO appointment, it was canceled in March by the office but I was not notified. Apparently they only reach out via MyChart, which I don’t use see too many specialists out of Summa network so I was not aware of cancellation. Terrible customer service. Very rude front desk person. I can see a nurse practitioner on October 23 and take time off work but will not be able to meet my primary care dr this year. Summa needs to do better.

HorriblenPatty at the front desknWho answers the phone. Rude , meannShouldn’t be working with people.nThe check in process is terrible , misleading. No one asked me anything.nI checked in on the wrong terminal .nApparently. She told me the mammogram dept went home . How nice .nnExtremely rude, poor demeanor , sarcastic.nDidn’t care what happened didn’t try to help. I’ll never go there again for anything .