Southwest General Strongsville Medical Center

Great easy to get to location. Friendly reception and awesome Physical Therapist. Thank you Carrie for your professional help.
8 years ago (25-10-2017)

This is not the Medical facility for you. This is the most awful health care providers around. The manager is fake , and talks behind your back. You will not get quality healthcare here. The providers also talk behind your back. The Medical Assistants that work here are overworked and uncaring. They have a very high turnover for the employees, and there is a reason for this.. Keep looking you can find much better healthcare providers. I have learned from experience; if people are writing bad reviews then they have a reason to do so. This is the most selfish, uncaring, no teamwork group of so called medical professionals I have ever come across!
8 years ago (28-03-2017)

The main phone line answering hub makes it impossible to contact who you are looking for. They have no live operator and the message tree is insane.
8 years ago (10-04-2017)

I have never been to an Urgicare before, and was a bit apprehensive about taking my sick infant daughter there as she's only ever been seen by her pediatrician. Due to the late hour, and the fact that she needed to be seen before returning to day care, I had no choice. I'm happy to say that the entire experience was fantastic thanks mostly to the staff we encountered. Luckily, there was only one other person waiting to be triaged in the waiting area, so wait-time wasn't an issue. The receptionist was extremely pleasant and helpful and the doctor was upbeat and friendly. Most of all, the assistant or nurse that triaged us was amazing. My daughter is now at that "stranger danger" age and cries if anyone new touches her (especially in a doctor's office). However, the young lady was so gentle, patient, and soft spoken that my daughter never cried. She gave her a popsicle for her soar throat and stickers for being a good patient. I never expected that kind of care from staff I've never seen before! Thank you so much for making me and most importantly, my daughter, happy! I highly recommend this Urgicare to any parent with a sick baby!
9 years ago (15-06-2016)

We had to go here over the weekend during an out-of-town trip from Charlotte, NC visiting family in Cleveland with my 10 month old son who had pink eye. Total wait time in the lobby and the room was right at 2 hours. If we saw a doctor for more than 3 minutes to confirm the pink eye it was a miracle. What a disgrace to call yourself an Urgent Care and make a baby wait that long for essentially an eye drop prescription. People who got there just after we arrived were STILL in the waiting room when we left. How awful. In Charlotte we have these wonderful facilities called FastMed Urgent Cares. In and out in less than 30 minutes with great care every time, no matter the time of day. My wish for the good people of Cleveland is that these facilities come to your area. What a shame it is that you are subjected to such poor care and service from Southwest.
11 years ago (05-05-2014)