STCU: Valley Branch

Horrible experience, I have been into STCUs on four seperate instances with the intention of opening an account (in the hopes of finally ditching my account with my bank) Three of the times visiting an STCU were at this specific location. Each time I was turned down for membership on grounds of insufficient identification. The first time, student I.D. was not enough, recommendations of pay stubs from work and a social security would be sufficient. Third instance I came in to open an account I was turned down for insufficient I.D. while having the listed I.D. I had from the last time I came in. This time I was informed that work W-2s and government mail with address and name were insufficient. This time I was recommended to bring in non-copy birth certificate as sufficient identification. Now the fourth time in to this location (today) I was turned down for membership with hopes of opening account on grounds of insufficient identification, now let me list what all I brought in. I brought in photo I.D. of an expired military I.D. birth certificate (non-copy) I brought in a class 1 state I.D. (temporary) government mail with name and address, W-2, work pay stubs, health insurance cards, social security number and Washington state services card. So this is the fourth time of being informed of insufficient identification based off the I.D. that THEY said would be sufficient. To top it off two of the times the tellers almost seemed to revel in my insufficient I.D. problem and were utterly indifferent about the fact it was their information that I used to bring in the necessary I.D. (this most recent time the staff was actually remorseful about it and not almost giddy or condescending about it.) Learn from my experiences, I would recommend taking your business elsewhere as this is just a ridiculous and outlandish series of events. However if you still choose to open an account with this poorly managed facility keep in mind that you will require an extremely up to date Class 1 I.D. that maintains Name, Photo, Signature, government markings, Social Security Number. Bring in additional class A and class B I.D. just in case this most recent time was also an inaccurate representation of the necessary prerequisites to open an account.
7 years ago (22-02-2018)

I am so upset with this location. I had to settle some matters with my ex husband here and they were extreamly rude and unprofessional, usually STCU is very good. I went out of my way because this was the location everything was settled. I came in on my lunch since I get off work after the bank is closed the had me on a time frame to come in which I did, they refused to give me information that I was intitled to know they later told me but at first refused. I signed everything as the requested and then I later got a call that I needed to come back in becuase they had my name wrong on the loan. This was their error and they never did anything to accommodate my needs. With out an apology they demanded me to come back in to re sign the documents they messed up on. Still No apology. Just becuase if this I am considering changing banks due to this terrible situation. I was later contact by the assistant manager and she was extreamly apologetic and actually showed concern thank you for making this right! All I wanted was an sincere apology and I got one so thank you again!!
7 years ago (20-09-2017)

I called 3 times once at 5:20 pm then 5:30 then 5:40 got hung up on all 3. Just because it's almost closing time doesn't mean you get to stop doing your job. If my payment is late it's on you now not me.
7 years ago (02-03-2018)

Not being open on Saturday sucks! Seems your one of the only credit union that don't offer Saturday hours. Every other aspect of the credit union are wonderful.
8 years ago (13-05-2017)

Lovely staffing to help you out
7 years ago (04-02-2018)