Stars Men’s Shops

I have used this store for the last time! I went in to purchase suits for my wedding party. Ben was very helpful and should be given a raise. Jim however was a complete disaster. Very wordy but not excessively truthful. He Bragged up their tailor. I got fitted for a suit but the pants were three sizes too large. He promised that the pants would fit well with alterations. Not so. The pockets are 2 inches towards the back of the pants. This is after their second try at altering them. The coat alterations were of shoddy quality and they wanted to be paid in cash so there is no refund. All around not a good experience!
7 years ago (09-08-2017)

I had asked a employee to help me out while the regular assistant manager who was not in at that time, who helped my groomsmen party out with our suits ( he was rude, and being very sarcastic, he did not help us out because he was in a rush to help other customers out. Weither you are, or not getting commission sales from any customer sales you should treat every customer with the same value and respect.) Also store employee's should not promise that the suits will meet certain due dates if they can't keep them. My groomsmen suits came in three weeks after due date. Alterations were horrible, I did not get to try my suit until my wedding day. The jacket was super loose, and baggy (it was almost as if they had no time for alterations so they passed it saying it was.) luckily through connections my suit was altered within a couple hours before my wedding. I don't recommend this place to any of my family or friends, or any future customers. What a horrible experience. If not for the tailor who helped alter my suit within that small span of time, wedding photo's would have been ruined for me and all my groomsmen. Thank you (M's Tailor - Cottage Grove)
7 years ago (08-08-2017)

I received awful service here. The story is long, essentially: the clerk wouldn't redeem the full amount of the Conestoga Mall gift card (what!?) and then wouldn't refund the gift card when I decided, in disappointment and frustration, to bail on the purchase. I didn't realize that the refund wasn't performed until it was declined in another store. I had to go back to Stars and was met with the same incompetence as before, as I had to argue and insist on a refund. The clerk was unprofessional in such a profound way that I was actually confused by the experience. The two stars in this review are for the other clerk who stepped in to refund the card while the original clerk was still flipping through a drawer full of unorganized receipts, who was still hunched over as I walked away.
8 years ago (01-12-2016)

I was referred by a friend to see Jim Logan at this store for a purchase of suit for an event that I was to attend and honestly, I've never received a more professional, more attentive and more genuine experience at any other clothing store. I'd highly recommend if you need any formal wear go here.
9 years ago (13-05-2016)

Went here years ago to buy some formal wear. The saleswoman was aloof, pretentious and unhelpful. I was ready to buy a couple of shirts and she disappeared with another customer. I waited for a long time before tossing the shirts away and walking out. Bought something of better quality elsewhere.
9 years ago (06-03-2016)