Staples

Horrible, shameful customer service. Went in to look for an item, the first guy said " I only work in the electronics department" "Go look at that end, there should be someone there". I should have got "ohh, i'm in electronics, let me see if I can get someone to help you, let me ask".No initiative whatsoever. I find the second guy. After hearing my request he says "ohh I'm new here". I let him know I wasn't happy. He speed walks away right after. He should have said " ohh, don't know about that, let me see what I can do". This staples proves that they hire people who DON'T CARE about helping people. I would have fired both these people without hesitating. If you go here for anything, don't expect to get any service of any kind.
7 years ago (15-12-2017)

Very bad service. The employees weren't helpful at all. Took me two hours to receive in my email the code to print a simply document. I'm never going to return to that store or any staples in town.
7 years ago (29-11-2017)

This Staples is a nightmare. There were 2 printers at one point. When one was broken, it wasn't fixed for more than 6 months. Staff isn't helpful.
7 years ago (27-12-2017)

Good location (in the mall, near university, etc.) but the staff need a good coaching in customer service. They look really unhappy and you wonder if management has any clue how to deal with this situation. I would describe the employees like staff in a fast food restaurant where they would really not care if a customer show up at a counter or need help with anything.
8 years ago (23-11-2016)

Ordered a computer--told it would arrive in two days. Go by a week later--it is "on the way." Two days later, I log in online to check the order and find that it has been cancelled completely. Bureau en Gros/Staples at its best!
8 years ago (03-03-2017)