Springville Primary Care

The Doctor and actual medical staff are great. The receptionists, on the other hand are some of the worst people I’ve ever had to deal with professionally. I ran out of a prescription I have to take daily otherwise I would have severe health complications. They blocked me from even having an emergency supply “until I was seen for an appointment”. When I called they had no sympathy, even though I explained the circumstances and said they “May be able to issue a refill after you are seen on Thursday”. Which, by that time I could genuinely been dead from complications. As of writing this, I’m still trying to get my refill. I have no history or signs of abuse of any medication. There is no reason to do this to me.

Dr. King is thorough, thoughtful, intelligent and friendly. She takes time to listen to you and follows up on what you tell her. Very happy with her overseeing my husband and I over the past several years and feel safe putting my health in her knowledgable and attentive care. Her nurses and office staff are always friendly and caring.

As a patient of Dr. Masyga's for many years, I have always found her to be an attentive and perceptive professional. In the past, I had experienced a bad attitude from an office staff person but I do believe this has been remedied, as that experience has never been repeated and I have been greeted with only courtesy and prompt care.

I like my Dr, and the office manager. The nurse Kim is incredibly unprofessional.

I wished I would have read the reviews before waiting 6 weeks for a new patient appointment. Then prior to this appointment, they send me a nasty letter cancelling the aforementioned appointment. They insisted on records, which, I hand delivered to thier office. I also filled out tons of forms including a medical release. Now they send me this letter cancelling my upcoming appointment for failing to return the forms they mailed me. I returned all the forms. This place is a disorganized unprofessional nightmare. Thank goodness I have seen them for the the disorganized unprofessional mess they are before I trusted them with my health. I certainly hope the medical info I did provide them is safe. I suspect they lost it.

If you care about your family, don't let them come here. Not ONLY do they lack basic medical knowledge, are totally incompetent and unprofessional, but they will turn you away when your sick mother is puking in their office because she is 3 minutes late. Got a viral infection? Some yoga should fix that. Lost 40lbs in 3 months? Go to the hospital even though they aren't treating you for Some thing you were apparently diagnosed with. They will take your money and walk right over you to get it. I'd rather see a vet. They lack human decency. Nothing but problems here since my family followed Karen Manning here. I'd love to tell her that, except she doesn't come to work. So I guess we will tell the 20 something year old doctor who can't diagnose mono, or the RN who calls your father at 4pm on a Friday to tell him he has a vascular disease in his brain, and gives no reccomendations, or follow up. I guess who can blame her though when she really believes yoga will cure a viral infection.. poor thing. I hear McDonald's is hiring.

When you have to tell the office staff half a dozen times in a 12 month period that your address and phone numbers have changed, and they still call and reveal medical information to your ex husband, it's time to move on. When the nurse starts telling you the birth control your on doesn't have hormones in it, when it is 100% documented that it does, it's time to move on. When the nurse states that the side effects your having are not from the birth control your on but the side effects you have are the first ones listed under the "most common side effects" tab about the birth control? It's time to move on. When the nurse attempts to pry into your personal life asking things like "well what are you going to use for birth control once you get this taken out?", it's time to move on. Extremely unprofessional office personnel and nurses. Dr. Bond is amazing, but thanks to the lack of professionalism and the inability of the staff to keep personal information secure, I have been forced to switch doctors for my own safety. Heck, I can't even use my own google account to write this due to the fact I fear this office will contact my ex husband about it.

I left this bunch of quacks. They really know nothing about pills none of them have side effects I was having severe something that made my heart pounding feeling sick my feet blew up i couudn't get shoes on I called my insurance nurse and. They told me the pill is interacting with my insulin they said they cant tell me to stop taking the pills. That the doctor Will call me they require patients to use the portal if you cant get into the portal to bad they will not tell you over the phone whats in the portal these are just doctors with I'm sure their diploma is just an honorary piece of paper they know words but they don't know anything about medicine don't go there if you want too be healthy Their are other things like a few times the doctors would say or do things and forget to put the information in the computer then until they confirm the information I'm guilty they don't always update their computers that leaves me in a lurch till I'm proven innocent . at the entrance is the bathroom they use Lysol air spray with orange cent it irritates my lungs so I coughed a lot till I started using my respirator from home I used for painting then I was OK I wish they would use the Lysol without the orange. They said that I'm just faking the coughing. If i want to have any kind of longevity on this earth I would get it by seeing a taxidermist

Extremely unprofessional nurses and staff. Never able to get an appointment when needed. Constant attitude from the women at the front desk every time I went in or called. Dr. Macyga writes everything off as "phantom pains" or "Hyper sensitivity"; maybe I'm in pain because theres actual problems? Rudest and worst 'care' I have ever received. If I could give them 0 stars I would.

I tried making an appointment for my fiancee but they said we need more information, after I told them that he has been sleeping a lot and not eating much..... like if we still had our old doctors from Chemung County, I would of been able to make an appointment with just saying he's not feeling well. Like seriously, pisses me off......... like it's not a joke that he is sick what more do you want from use.