Smokanagan Gift Shop

The most wonderful staff work here and their hours are awesome - it's kinda hard to tell if they're open while driving by because the sign doesn't face the road for some reason. Awesome spot all around though!

Great little headshop! After stopping in at hemp city next door and not finding the product that I was looking for, I was pleasantly surprised to find it here at Smokanagan. The staff was extremely knowledgeable and knew exactly what I was looking for when I mentioned it and it’s exact location in the store. Such a neat little shop to check out. Their glass is amazing, decently priced too! The predator steam punk styled statue in the front window is pretty rad too! I highly recommend this shop over all others in the downtown core.

Aesthetically pleasing interior, and super nice staff! The girl that helped me took the time to look for something in the back for me, and the store has great prices too! They had everything I needed for my new dab set up, and had extra cute dab tools and torches too! Will definitely send my friends here, over anywhere else in the city !

This store has some of the most knowledgeable staff and an incredible selection. They have not only fixed a battery I purchased there, but also one from another location in town. In my experience, they have always honored their products.They have an excellent stock that is always being upgraded and improved with the newest products. I can say nothing but good things about this location and their incredible customer service.

I'm appalled by the customer service from the manager Sarah. I had purchased some vape coils from her last night. I had previously bought 2 coils a week prior but they had been the wrongs ones and burning through too quickly. So when I went in last night I explained my issue with the coils I bought from them and need the correct ones for this vape. I asked just in case if the coils are defective/burning through too quickly if I can get some sort of reimbursement but when she told me no not really. I then went home and tried the new coil and it was terrible, it didn't last longer than 20 minutes. So I called them and the gentle man on the phone was nice he told me if I have the receipt and the device then I can come in and get a return. So then I proceeded to another vape store and I explained my situation with the lady at vape street and she gave the correct coils and also told me some helpful information for why those ones were burning through. Turns out I give it a try when I get home and they are the right ones. So I go back to smoke Okanagan and Sarah is in and I tell her I spoke to her employee about getting a return on the coils she sold me last night and it's just not pleasant. She proceeds to tells me that she couldn't return them and related her store to Walmart, how I couldn't do this if I bought bad bananas and wanted to return the bananas without them. Everything I would say she'd have an attitude and some sort of defense mechanism and frankly just plain rude. In the end she gave me my money back but was not happy about it. I won't be going back there, she ruined it for me even though the other employees are nice.

Was happy with the service on purchasing. However they don't back there products. Vape pen battery won't hold a charge after a month and the associate at the store tried to blame anything but a problem with the pen. Wouldn't listen to my issue at all because he knew better. Now I'm stuck with a $70 pen I got 3 weeks use of. Won't be shopping here again. Edit: 2 weeks and no email reply.... Used the contact address on the website.

They used to have an amazing selection of glass products. Now it's barely a single case. There were 4 of us in the store and 2 employees. We didn't even get a second look much less any help. Plus it stunk almost like a toilet had backed up. We left and haven't gone back since.

Super helpful and knowledgeable staff. They’ve helped me out a ton since I’m new to vaping, they always have time for trouble shooting and advice. I really appreciate that they care to make sure I’m happy with my purchases. Thank you!!

Simply great. I bought a mech mod, Nautilus X for separate use!, some wire and juice from Elisa and she tested my knowledge about mechs to ensure I wouldn't blow my face off, but in a very casual, non-confrontational way. I've been here a few times and the customer service has always been awesome. The juice selection is vast, the hardware selection is great not a *ton* of mechs, unfortunately, but they're all reasonably priced and the ones I looked at seemed to be of high quality, and while the prices are higher than what you'd be able to get online the fact that you have the support and guidance of the staff more than makes up for it. I don't smoke herb anymore so I didn't pay attention to the paraphernalia, but they had a bunch of very good name-brand stuff with regards to that and all of it seemed to be high quality as well. This is definitely my new vape shop.

very helpful and friendly , awesome spot

Directions to Smokanagan Gift Shop with public transportation

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