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SMITHS FALLS HYUNDAI

  1. Smiths Falls
  2. Smiths Falls Car Dealer

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SMITHS FALLS HYUNDAI
"Welcome to Smiths Falls Hyundai! The go-to dealer in the region for Hyundai Service & Parts, with a must-see selection of New & Pre-owned vehicles!! Recently under new ownership, we've got big changes coming that you won't want to miss! Come visit our freshly renovated building for a great conversation and excellent customer service."
Address: 247 Lombard St, Smiths Falls, ON K7A 4W7, Canada
Phone: (613) 283-5351
State: Ontario
County: Lanark County
City: Smiths Falls
Zip Code: K7A 4W7


Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews
Lots of great reviews! But almost all refer back to experiences with the previous owners and management. Alas, the exceptional owners sold, and the fabulous management has been replaced. To call these people merely incompetent would be a kindness. And I realize a scathing review might cause someone to lose their job. I can only hope. My new vehicle had options I didn't order, at inflated prices, $200 wheel nuts loyalty incentive left off 3X!, $80 tire stewardship my regular tire supplier charges $4, and an admin fee more than double the amount shown on their website. $599, ignored my instruction to use my old plates. Any bright spots? Love the vehicle! And a very new guy, Liam, will do well, good attitude and tries hard.
I have been a Hyundai customer for approx 10 years. Every experience I've had thus far with the crew at Smiths Falls Hyundai has been pleasant and helpful. Big thanks to Kent in service. He's always great to deal with!
AVOID THIS DEALERSHIP! The great reviews are now a lie and are a reflection of the previous owners. Recent reviews suggest a very different picture. I ordered a Hyundai Tuscon August 4 2022. The price of the vehicle was confirmed in writing by the sales rep Debbie Bradley. The Hyundai factory confirmed the order for delivery. Two months later on October 3 2022, I get an email from Debbie stating the price has increased by $2,856 due to "new management". I politely replied stating my price was confirmed in writing, that this shouldnt be allowed, and asked them to honour the previously confirmed price. Debbie ignored my email, not even an acknowledgement of the message. It has been over a month and still no response. At this point I have given up with this terrible dealership, will be canceling my order and will be looking for a car elsewhere. It is simply devasting as I have lost 3 months for nothing with this dishonest dealership and we just had a newborn therefore really need a car.
AVOID THIS DEALERSHIP!!! I purchased a NEW car from this dealership only to later learn that the car was used. I was still being asked to pay for PDI/freight. When I advised the manager that they shouldn’t be charging PDI for a used car, they reluctantly removed the PDI charge and swapped for a premium paint charge instead. Super shady management. Fortunately, the salesperson Tanner was great to deal with even responding to my messages after hours. He was very apologetic regarding his manager’s misconduct. I spoke with a OMVIC representative today andI was advised that if my statements are correct, Smiths Falls Hyundai would be in breach of the Consumer Protection Act 2002, for False, Misleading Or Deceptive Representation Unfair Practice - Sec. 14 1 And Sec. 17 1. In the end, I decided to not follow through with a formal complaint because as bad as this experience was, I walked away from the deal unharmed and learned a new life lesson.
Not part of the family that owns every other dealership in Ottawa and worth the drive for purchasing and maintenance. Friendly staff that show you that they care. Great new seating area too.
My new Kona is the best chic car ever. Had the Accent, Elantra and Sonata. The Kona has great room and once the friend gets over it not being a Mercedes or Pick up you're in. Seats fold down level giving lots of room to move around and position yourself and your mate. On their back, the level is perfect for a head hanging out slightly past the bumper in a farmers field or cozy location. The bumper makes it more comfortable on the back of the neck and head during impact. When you're ready to go to the next level, there is lots of room to flip over and around. Being older this is important so the the rhythm is not broken. There is even a alcove at the back for either left or right handed people. It is a great safety feature for storage of Condoms ready and available. With this open concept, there is no more wondering if they are going to be pushed into the trunk after. It gives peace of mind. Well done designers
Not very happy with service I received in September. Back in April I was told I needed new breaks, yet in September they look fine. How can I trust them . One person says one thing and another person says something else.
Worst experience ever! Will never go back to this dealership, I was inquiring about a vehicle, sales person kept pushing for me to buy something i did not want even after I told him what I wanted and my budget. Even went the extra mile to tell the sales person that I had no issues waiting for what I wanted. Kept pushing to make a sale right then and there. Will never ever go back to this dealship
We were entirely happy with the whole experience of buying a car from the staff in Smiths Falls. We had several relatives who had bought multiple vehicles from them, and we knew we could trust them. There was no pressure, no tricks - just pleasant and competent assistance. The Sonata is a really fabulous car, and the price was reasonable. I would strongly recommend Smiths Falls Hyundai to anyone.
Under new ownership and new staff .. buyer beware .. they use the previous owners reputation to draw customers but fail completely at service communication or contact they didn’t even pay off my old car loan I paid for two vehicles they hide things in contract so read carefully before signing
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