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Reviews, get directions and information for Sleep Factory West

Sleep Factory West
Address: 238 Main St E, Milton, ON L9T 1N8, Canada
Phone: (905) 878-4606
State: Ontario
County: Halton Regional Municipality
City: Milton
Zip Code: L9T 1N8


Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM


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Reviews
I bought a Serta iComfort "Enthusiast" mattress back in April 2016 from Terry, when I moved-in my house, this was the most expensive mattress I have ever bought in my life. In August (after 4 months), I went back to terry complaining that one side of the bed is softer than the other, and even the edges are round. He told me to turn the mattress a quarter turn every month, which I did for 3 months, but still no good!. Went back to him in December - couple weeks before christmas. He said I shall get in touch with the manufacturer and let you know, I called after two weeks, he said: Mo its christmas season and everyone is very busy, just give me some time and I will sort things out, to be honest this got me worried!. Sure enough, in January I received a call from him saying that he will replace the mattress with a new one (now as a 2017 model its called "Foresight"), but he said I only need you to cover the shipping charges, which I agreed to. Few days later I received the mattress sealed in a box, and they took my old one away. Although this new one is a bit stiffer, I've been happy with it for almost 2 months now. Terry is a very nice guy to deal with, he might take time to resolve a problem, but eventually he made me a happy customer. Thank you Terry and all the best with your business.
8 years ago (24-03-2017)
Bought a hybrid pillowtop/memory foam mattress. Best sleep ever.
9 years ago (08-02-2017)
Stopped in not looking to buy anything (sales guy knew that) and was still very friendly/helpful!
8 years ago (15-07-2017)
Horrible rude people. Worst experience there.
9 years ago (24-01-2017)
Friendly staff.
7 years ago (01-02-2018)
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