Ski Surf & Kayak Shop Courtenay

Great service and well informed staff. Back just yesterday(Feb 2018) for more info and compliment them on the great fun I've had with the equipment I bought for skiing. Great service and care for our success.
7 years ago (20-02-2018)

Kevin rocks. My husband boots were fit by a pro. Lovely to experience old fashion service. Knowledge is king. The ski and surf shop are awesome.
7 years ago (15-02-2018)

I bought a pair of ski boots from Kevin over 20 years a go and remember how much he took the time to insure that I had the best fit possible. So, Ski and Surf was the first place I thought of when my girlfriend needed needed a new pair. Thanks Kevin, again, for taking the time to insure we were happy with our purchase. I will definitely shop at Ski & Surf again!
8 years ago (06-12-2017)

I guess I'm just another naive consumer, as Kevin (the Owner) so kindly pointed out. Their shop didn't do anything wrong, and as the customer it's all my fault for deciding to buy something that I later found to be uncomfortable to wear (after leaving the presence of his friendly and encouraging sales staff). Apparently he hasn't heard of anyone annoyed about their return/exchange policy - he says that of his 10,000 customers per year, I am the odd one out. His responses to my telephone queries sounded so rehearsed, and his staff are well trained at deflecting unsatisfied customers. Seems as though they encounter this scenario fairly often. I suppose it's hard to keep accurate statistics though, if people don't voice up their opinion. I guess he forgets about responding to these reviews that I apparently should also have read before shopping. He even goes as far as rating his own store with 5 stars. Nicely done, Kevin.
8 years ago (23-08-2017)

I had purchased a Mountain Hard Wear 3 season hooded rain jacket from Ski Surf and Kayak shop in the Spring of 2011. I wore that jacket for the better part of four seasons each year until Spring 2017 when after a washing in Tech wash I noticed some of the membrane was was flaking off. I stopped by and spoke with Kevin to checkout getting a new jacket. When I told him why he told me to contact MH head office and send them photos of jacket. He provided me with contact info and said to hold off on the new jacket. I returned home took a couple of photos and emailed to the Warranty Department. I heard back within 48 hrs with an Return authorization number. I sent it in for inspection and about 2 weeks later I received an email that their warranty program would cover the "defect" after 6 years of hard use. Within a week my new jacket was at the door costing me only $8.00 in postage and mailing package to return the jacket to the USA head office. My point ..... Kevin could have sold me a new $200.00 + jacket but he didn't. I had no illusion that the warranty offered by Mountain Hard Wear would cover what I pretty much thought was just wear and tear from constant use. Kevin and his staff have always done their best to ensure that I am directed to the best product for the use I need it for. I have purchased many items from his store as gifts for family members and never had a problem with returns if not right size / colour / style etc BUT I was informed of return policy verbally as well as well posted so I followed the guidelines. I am puzzled by and suspect of all the alleged "horror stories" posted on this site but I can only go by my own experiences.
7 years ago (15-12-2017)