Silkway Travel

Came here inquiring to book last minute flight to Philippines. The lady said Yolanda will help me once she’s done with client. She was busy at the time and so I said I’ll come back later. I phoned later instead and the same lady picked up, said Yolanda will call me in a bit and grabbed my information. I emailed Yolanda my info, waited all day for the call but never heard back or received an email back. Maybe they’re racist and didn’t want to help me cause I wasn’t Chinese? Anyway I booked my $5k flight ticket elsewhere and leaving next week. Do not bother coming here, bad service.

Yolanda is patient and responsible. She helped us on the visa application and answer all the question we had professionally. Love her!

I have been seeing Nat at Silkway for more than 10 years. He gives me the best service. All my friends and family goes to him and are happy with their bookings.

Do not go there. They are nice when they try to sell you the tickets. Afterwards, it’s unbelievably horrible. I’ve talked to the manager Nat Lee. He’s not helpful at all. He would avoid you whenever things don’t go as planned.

Bad service, national prejudice, staff unfriendly, just call them why the tour guide did not call us to certify our tour tomorrow. The staff answer with bad attitude.

Walked up to the counter and the lady just put on a mask and turned away to make a call. At least say hello and tell me it will be a minute.

Excellent customer service ! You won’t go wrong with Richard and his team ! They’re expert !!!

Very efficient got me the best price for my flight

If I could give a negative star rating I would totally do so. I feel the employee of the Crystal mall branch are just very unprofessional. When we went to the branch just to inquire about package cost and all, the staff just put on the attitude of this is the best price already, if you don't make the full payment in cash or debt right now you'll be getting a more expensive rate. I can understand a lot of Chinese places have a certain request to pay in cash or debt, but to pay for a 4 digit travel package in cash? This is a little over. She did not inform about the credit option until weeks later after I inquire about this at other Silkway branches and then this staff answered credit card is an option but need to pay an additional 3% surcharge. So then I have a question on my mind now, was she enjoying herself just looking at me and my friend having to go line up at 2 different banks to get $1300 cash and then rush back just to make sure we are able to pay before they close? She also then indicate that because we are not her regulars so she did not suggest us to make payment via credit card. Another thing is, as to my understanding now, all travel agencies allow you to make a reservation on the booking for a short period of time before making a full payment. The staff there just basically gave us the look of you can't make reservation you must make payment right away. As a newbie in purchasing tour packages at a travel agency, I can't believe how unprofessional the staffs are. I would suggest to either goto different branches which at least the one in Metrotown gave me a better attitude or just a different agency in general.

Silkway as a company has very rigid company policy. To pay for your ticket you have to either pay in person or scan them the front and back of your credit card and driver's license with an authorization form. With the increased risks of internet identity theft, it seems counter intuitive to have such an out dated company policy. Another rigid policy of their is when you cancel or change a ticket, they will charge you a $50 fee per ticket. Lastly, the information they provide in terms of airline policy is inaccurate. They really are a middle person between the customer and the airlines and have to phone the airlines for every little question. My advice is, save yourself some money and hassle and book directly with the airlines yourself.

Directions to Silkway Travel with public transportation

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