Showcase

Horrible, horrible service and policies. I bought a fidget spinner from this store, and the bearing covers would come flying off constantly. I was told this was normal, and they were refusing to even give me a new one. They also tried to tell me I had to come back on Thursday to see a specific person to exchange it. I told them that is ridiculous and I live up the island. I had to be very persistent, and they lady finally went in the back to make some phone calls, to see if it was a manufacturer's defect. 15 minutes later, She determine it wasn't, but she would give me a credit anyways, I didn't want it, I didn't want to ever go in this store again, so I took a different type of spinner, and it's junk too. They sell garbage and refuse to stand behind it.
8 years ago (27-05-2017)

2 days ago I purchased a night angel(electrical receptical cover) for $19.99, $22.39 with taxes. I found the same item in other stores for $14.99. Today I returned to Showcase in Nanaimo with receipt in hand, with the item in original packaging, not opened and asked for a refund. I was informed there would be no refund only a gift card for future purchases. There is nothing else in the store I care to purchase. I was Also informed there was a sign in front of the cash register advising of their return policy, an accountant or lawyer would have diviculty understanding this policy. With a not to friendly attitude by the clerk I was told of no ther options. I will advise everyone I know not to shop eat Showcase and am also taking this to the Better Business Bureau. Kurt Miller
8 years ago (08-08-2017)

Bought a hover board for Christmas. Bought an extended warranty for it as well. The hover board broke in the first 5 min of use. So thinking "thank god we bought the warranty" but it turns out the expensive warranty only covers manufacture defect which would already be covered anyways. The sales reps were helpful but the manager was a a real dick and wouldn't return it or replace it. I would not recommend dealing with this store. Very bad experience.
9 years ago (15-01-2017)

CAVET EMPTOR!! DO NOT DEAL WITH THESE CON ARTISTS Terrible service. Rude customer relations. They told me they would provide full warranty on one of their "exclusive products" yeah, right when i needed it they said they didn't tell me that! get it in writing is all i can say. Then when i tried calling the manager about it, the little twerp hung up on me. I was not abusive in my manner and he just got flustered and hung up! They basically sell crap that they don't stand behind. I own several businesses and pride my staff on being courteous. I cannot believe this store has been in business this long. I should have listened to the PLETHORA of other accounts of their bad service and lies. My bad. Just don't make it yours.
10 years ago (08-12-2015)

they put on hold for to long
8 years ago (19-05-2017)