Shoppers Drug Mart

Worst customer service. Pharmacy extremely rude, complete liars, unprofessional and no idea what customer service is. I work in the Health Care field so I know the steps and procedures. Faxed and called about my prescription. Was placed on hold for over 30 minutes, then they hung up on me. This happened 3 times. Then faxed prescription and note but yet still no answer from the Pharmacy department. Will be complaining to head office.
7 years ago (17-11-2017)

Come to this location a lot as I work late hours in the restaurant industry. Pharmacy staff has been excellent and I appreciate that they are open 24hrs but I am tired of being followed around every time I come in. Makes me feel uncomfortable. Especially when the cosmetic staff make it obvious that they are suspicious of you by pointing and calling security. What boring lives you must lead to want to play crime stoppers at work. You’re not being sneaky. You’re deterring business by being unwelcoming. I managed a Sephora, I know how it goes- but I would prefer my staff to focus on providing good customer service or maybe tidying up the mess of a Stila counter rather than play detective.
7 years ago (17-12-2017)

I love this place.. The people in the pharmacy are super nice.
7 years ago (16-02-2018)

Cashier told me not to come back again when I bought something and asked for reimbursement on parking ticket for the second time. Poor service.
7 years ago (23-04-2018)

24 hour service is a plus. But the night security officers have to stop following everyone around like everyone’s a suspect. I feel very uncomfortable when I’m there late night after work and the power tripping pretend police man stares at me in the dairy department while I decide which Activia Yogurt flavour to purchase.
7 years ago (25-10-2017)