Shoppers Drug Mart

Amelia is the heart of this pharmacy. She is the most caring, warmest pharmacist I've ever met. I think she actually cares about my health - she goes above and beyond and is the model pharmacist. If your current pharmacist isn't the greatest come to Amelia because she. Is. The GREATEST. THANK YOU FOR ALL THAT YOU DO

My normal shoppers is in niagara falls so I sent my prescriptions as they are vital and I did have to wait about 30 mins and they dident seem thrilled as it was labor day but regardless they got it done they could have made it alot longer as ive waited much longer at other shoppers but the male pharmacist was quite nice even tho I got a bit impatient he was generally kind and we had a nice chat so I feel it warrants 4 stars the pharmacy assistant was lovely she joined in on playing drug hide and seek ; when you tell the kids to find you anal suppository and hope they will take 10 -20 mins to locate that so pretty nice staff beside the minor wait would deff not mind if I had to return .

I would never recommend this pharmacy to anyone. In addition to not having your medication when it is supposed to be ready I also encountered multiple other issues:n1. Medication was ready but could not be found.n2. I was told that they didn't get my prescription refill after my doctor confirmed that it was sent. After I showed them the email the miraculously saw that there was a refill on file.n3. My medication prescription was not processed because they did not have my file in the system - after me being a client for over 10 years. I go there because it is close to my house.n4. They lied and said that the request for refill was sent - my doctor confirmed that they didn't receive anything at the clinic.n5. My favourite one - they informed me that I don't have benefits and tried to charge me full price. My insurance information has not changed for 2 years...nOn top of everything staff is rude and condescending. They cut you off and try to give you a reply before they even listen to the question. Very frustrating experience every time.

I am extremely disappointed with the customer service I received from Shivani and Amelia at this pharmacy. Their attitude was unprofessional and unhelpful, making what should have been a simple visit unnecessarily frustrating. Despite my clear questions and concerns, they seemed indifferent and offered little to no assistance. This level of service is unacceptable, especially in a place that is supposed to prioritize customer care and health. I hope management addresses this issue promptly because customers deserve respect and proper support. Consider twice before visiting this awful place.

A few times I’ve been charged extra at self checkout for items they have on sale as it never rings up the right price. Either way I gave the stars for Shadrah. She is so helpful and professional anytime she helps me out on cash. She keeps the line moving well. She is fast and friendly.

Directions to Shoppers Drug Mart with public transportation

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