Shoppers Drug Mart

The pharmacy here is a total disaster and is rife with incompetence. It has been for years. If you value your health go somewhere else, I’ve had enough and won’t go there again. The delays, sub-par customer service and snails pace comments have been well covered already in prior reviews so I’ll give some examples of my experience over the time I’ve suffered with them.nnI was dispensed a medication and noticed that the tablet dosage was double what was prescribed. I pointed it out immediately and the response was “It’s ok, you can just snap them in half”.nnI was given a medication and other than telling me the amount to pay, it was handed to me in silence. When I got it home there were no instructions in the bag beyond the dosage on the label so I had to google it. Turns out there were a number of common negative side effects and some potential harmful interactions yet I was told nothing at all.nnI asked for advice relating to an over the counter medication and the person in the pharmacy was unable to provide me with any, so I just figured it out myself.nnI have complained to Shopper Drug Mart customer service before and I’d imagine many others have too. It’s clear they do nothing about it and I sincerely hope it doesn’t take a death or serious injury to a patient to spur them on.

these days, customer service is in the toilet. Thus, I've become a big believer in celebrating folks who still know how to treat patrons of their business. BIG KUDOS to the pharmacist at this location - I was suffering from extreme pain, and she kindly took the time to ask me thoughtful questions and help me find a non-prescription solution. I'm so grateful for her kindness - it really can change a person's day. THANK YOU

The most inconsistent and irresponsible Shoppers pharmacy I've encountered in Toronto. Using this location for two years to fill prescriptions, I've had delays on every script, poor communication, line ups and lack of service, and two lost prescriptions. The Pharmacist and staff seem to be in a constant state of chaos, unable to provide appropriate service or care. With so many other pharmacy options available, I strongly suggest you avoid this incompetent location.nnEDIT: Shoppers, take action beyond generic replies when complaints about this pharmacy all speak to the same serious issues. Get this location in order before complaints are inevitably logged with the Ontario College of Pharmacists.

Truly horrible experiences at this pharmacy. Go elsewhere and save yourself the headache. They move at a snails pace and value no one’s time. This isn’t a one off instance but an ongoing theme each time I try to pick up my prescription from them. As a team they do not value anyone’s time but their own. Give preference to people on the phone instead of who is standing infront of them. 0/10 customer service. You are in healthcare you should CARE.

This is the worst pharmacy I have ever been to. I have complained many times and every time I get the same “we’re very sorry this has been your experience” but they do nothing to change. They are more expensive than other pharmacies and they are less competent, with awful customer service. I waited an hour for my medication to be filled only to be told when I complained that they didn’t have it in stock. Such a waste of time and energy.nEdit: they charged me for meds they shouldn’t have and when I tried to get a refund, was told that one of their workers had gone into the system and deleted the receipt with the amount I paid so there was no record of the amount I paid. It’s been weeks and I’m still trying to get my refund, while they have been paid twice for the same medication.

Directions to Shoppers Drug Mart with public transportation

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