Servus Credit Union - Wye Road

Conflicting stories from on phone banking to actual branch. MasterCard declines but money still comes out of account. Phone banking people say we have insufficant credit on the card. Online banking and branch says we have money on credit card for past 21 days for $300. Yet 2 transaction came out even though it declined. Very frustrated. Have had to spend hours to date figuring this out with phone and branch meetings and there still has been no resolution. I am going in to pay off my card today and NEVER use servus again. Nor will my 4 kids and my wife. Think twice before going with this bank.
8 years ago (08-06-2017)

I used to love coming here......but lately seems different......so many extra charges .....from paper fees to printing fees to monthly fee.......if it was easier to change my business to another bank i would give it s try😕
8 years ago (28-12-2016)

Cancelling your account is a nightmare, specially if you live in area where servus credit union doesnt exist. Thanks for the extra charges even though you promise to close my account. I recommend people to go with a global bank, like Scotia,Cibc,RBC. Also tip life lesson get it in writing or email NEVER EVER TRUST PEOPLES WORD!!! It will bite you in the ass.
8 years ago (22-10-2016)

great service
7 years ago (25-02-2018)

Great bank, friendly staff, but the cash required to eliminate bank fees is too high at 3K.
8 years ago (29-11-2016)