ServiceOntario

I went to renew my health card and driver license today at this location. The waiting time was a bit long because there were lots of people. But I was very lucky to be helped and serviced by operator# 4. She was very professional, efficient and easy tonCommunicate. I got both cards renewed very quickly. Highly recommend!

I had a very smooth experience renewing my mom's health card. The girl was extremely helpful, professional, and efficient. Everything was done very quickly and with great attention to detail. She made the whole process easy and stress-free. Excellent customer service — I truly appreciate her kindness and professionalism. Highly recommended! Station number # 9 .

Absolutely unacceptable customer service.nThis was, without question, the worst experience I have ever had at any ServiceOntario location.nI waited almost 3 hours for my turn. I came with the ownerships pink slips and VIN numbers because I needed to check outstanding parking and traffic fines for our fleet. When it was finally my turn, I was told they also needed the license plate numbers. Since nobody had informed me of that beforehand, I immediately started calling my drivers. It was taking only a couple of minutes.nInstead of showing even the slightest patience after making me wait nearly three hours, the staff repeatedly and rudely demanded that I step aside and give up my turn. I refused because I was actively getting the required information and would have been finished within minutes. I had already watched other customers spend 30 to 45 minutes at the counter without being told to move.nThe situation then became completely unreasonable. A supervisor came over, took my ID, copied it without providing any clear explanation, and then refused to serve me altogether. I was told to leave despite having waited for hours and despite simply trying to complete the transaction I had been waiting for.nIt didn’t end there.nThe next day I sent my manager instead. He waited another 2 hours, and just before the transaction was completed, the staff recognized it was for the same company and told him he had to leave immediately or they would treat it as trespassing. We were forced to drive more than 30 minutes to another ServiceOntario location, where it was too late to finish our business.nThe result? Two full business days wasted, hours of waiting, unnecessary travel, lost productivity, and absolutely no resolution.nNo customer deserves to be treated this way—especially after patiently waiting for hours. If your staff cannot treat people with basic respect, professionalism, and common sense, then management needs to seriously address the culture at this location.nI strongly urge management to review the security footage from both days. It will show exactly how this situation was handled and how poorly we were treated. Based on my experience, I cannot recommend this location to anyone.

I had a very positive experience at ServiceOntario thanks to the Lady Number 9.nShe was extremely professional, kind, patient, and genuinely helpful. She handled my case efficiently and made the whole process smooth and stress-free.nI truly appreciate her effort and excellent customer service. Thank you so much for going above and beyond to help me. People like her make a big difference.

Long line up as expected but it moves at a decent pace. Had 5 kiosks open but there were other booths that were empty. Would have been helpful to have all kiosks open to get the line moving faster.nnWould recommend looking up online ahead of time to know what documents are needed before coming to line up. Many people didn’t have proper ID and will therefore have to make another trip. Good thing is when they return, they can go to the first booth and don’t have to line up again. Also recommend renewing before your drivers license and health card expires as it is more difficult to do so after the expiration date as you need to bring more documents.nnLine up for 1.5 hours, processed in 5min. If you don’t need to take a photo, renew online.nnYou can also book an appointment but dates and times are for a month later. If you can’t wait, you have to line up. If you have an appointment, line up as usual and the staff will call out periodically to ask if anyone has an appointment. You step forward at that time and don’t have to wait through the whole line up.