Service Canada Centre

I wanted to leave this review to note the staff that were working today. They were always attentive to the large volume of people and tried to accommodate everyone despite clear signs of stress. They communicated with each other as well. Everything went smoothly and staff were very knowledgeable. Especially the security guard!

Authoritarian Karen's work here. Wont service you unless you wear a mask then they lie to you and tell you to come back when without a mask at a time when they are closed. Extremely rude. They also have "security" staff that doesn't speak English and tries to physically place a mask on your face. Disgusting people. Reflection of the current liberal party. They will not let me travel due to a mask requirement. I'm not a clown, I don't dress up as a clown just because some power tripping Karen and her foreign security henchmen say so. Shame on these awful people with no purpose in life, that's why they work for the federal government.

I would like to thank you the staff there, they were so helpful and kind. I visited the centre yesterday, the gentleman in the registered desk was so professional and willing to go behind the office to check my information. Thank you so much for his extra works. I would recommend anyone to come to this centre and I am sure you would be satisfied with their service.

If I could give ZERO stars, I would. I have been to this location 3X on separate occasions. All 3X, the lady “Karen” in triage has been rude. She’s a miserable person. She puts you in a bad mood from the start. There’s a polite way to speak, which she is ignorant of. It is sad since our tax dollars pay for her salary. She does not care, as she basically cannot be fired, being a federal government employee. She needs a lesson in customer service. If she had the attitude she has in the private sector, she would be fired instantly. She should be grateful and happy to have her cozy and secure government job because she’s a miserable person. I cannot even chalk it up to her having a bad day because she is miserable at every encounter I have had with her throughout the past 1.5 years. Karen needs to be retrained IMMEDIATELY in customer care. Especially since we are all paying her salary through our taxes.

We went there to submit our son's passport application as he is born in the US with his Candian mother. We told the lady that we planned to fly to the US around Jan 15 and had not bought the plane ticket yet. But she still refused to process our application saying we could not sign once we got back. We told her again we will delay our departure, but she rudely insisted that we already said Jan 15, which is really an estimated date. What an unpleasant experience :

Waited in line for almost 2 hours, and that is just for the prescreening. One person working. Don’t understand why they can’t assign a number to people as they walk in and then call it in order which will let people SIT DOWN while waiting. Even meat shops do that!! Seriously. There were elderly, people with babies, heavy bags/coats etc. while all staff were seated, even at the door. This isn’t exactly a speedy service so focus on what can be done to help. And screening is not 10-15 mins on avg per person.

- Masks SHOULD NOT be a requirement when there’s no mandates. They don’t respect exemption. -The female screener near the front door is cold and rude. Someone should remind her that our tax dollars pay for her salary. - Couple of security also rude, should learn how to communicate. Also Waited 4 hrs to be seen.

I got here to line up at 8:05am before the centre opened. There were already 10 people lined up already. The doors opened at 8:30am and I was able to get inside by 8:40am. You first go through a screener that checks if you have all the proper documents. Make sure you do all your homework and bring everything required to get what you came done. If not, they send you away no matter how long you've waited. I witnessed 3 individuals sent away in my short time inside. Anyway, after passing the screener, I was seated at the waiting area for about 10 mins until someone called me. There were about 6 counters open out of 8 in total today. The lady that helped me was quick and efficient. She wasn't really friendly though, she wasn't open to having small talk. Nevertheless, she helped me renew a passport in about 10 mins and I was out by 9:05am. 1 hour in total. Not too bad compared to the nightmares I have been hearing about in the GTA.

For new passport applications, I'd HIGHLY reccomend. I went around 1040, and was out by 11:30am. There were maybe 6 people in front of me, and the line move quickly enough. The lady who processed my application, Jessica I think that's hers name, was amazing. Great customer service and overall an amazing experience even though I was prepared for a war. Had a lawn chair, some food, water, books etc. None of it was needed because of how smoothly things went. Drive the extra time to go to this location.

I arrived at 7:40am and was 14th in line. I was in and out by 9:40am getting my daughter's passport renewed. The SC greeter was thorough and pleasant. I dealt with SC employee at kiosk #2 and she was awesome...great personality and very efficient. Despite the wait it was a positive experience.

Directions to Service Canada Centre with public transportation

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